At a Glance
- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a busy hospital retail environment.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.71 per hour with opportunities for paid overtime and professional development.
- Other info: Flexible hours with shifts on weekends and bank holidays.
- Why this job: Make a difference in people's lives while working in a supportive team.
- Qualifications: Retail experience is a plus, but a positive attitude and willingness to learn are key.
The predicted salary is between 23136 - 23136 € per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Sunderland Royal Hospital, Kayll Rd, Sunderland SR4 7TP. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Sunderland Royal Hospital. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 18 hours per week. Shift pattern to be confirmed after interviews. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Retail Customer Assistant at Sunderland Royal Hospital - 18 hours employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and friendly work environment at Sunderland Royal Hospital. As a Retail Customer Assistant, you will not only enjoy competitive pay but also the satisfaction of contributing to the NHS while working alongside a dedicated team of employees and volunteers. With opportunities for professional development and flexible hours, this role is perfect for those seeking meaningful employment that makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Sunderland Royal Hospital - 18 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to adapt and meet different needs.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A tidy appearance shows that you take the role seriously and are ready to represent the friendly and helpful service that Royal Voluntary Service stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Assistant at Sunderland Royal Hospital - 18 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team at Sunderland Royal Hospital.
Tailor Your Application:Make sure to tailor your application to the Retail Customer Assistant role. Highlight any relevant experience in retail or customer service, and mention how your skills align with what we’re looking for. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant at Sunderland Royal Hospital entails. Familiarise yourself with the responsibilities like providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with a variety of people, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve provided outstanding customer service or adapted your approach to meet someone’s needs. This will highlight your ability to connect with customers in a hospital setting.
✨Prepare for Practical Scenarios
You might be asked how you would handle specific situations, like dealing with a difficult customer or managing a busy shift. Prepare some scenarios in advance and think about how you would respond. This shows that you can think on your feet and are ready for the fast-paced environment of a hospital retail setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
