At a Glance
- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a busy hospital retail environment.
- Company: Join the Royal Voluntary Service at Sunderland Eye Infirmary, making a difference in healthcare.
- Benefits: Earn £12.71 per hour with opportunities for overtime and professional development.
- Other info: Flexible hours with shifts on weekends and bank holidays; training provided.
- Why this job: Be part of a passionate team that enhances patient experiences while gaining valuable skills.
- Qualifications: Retail experience is a plus, but a positive attitude and willingness to learn are key.
The predicted salary is between 23136 - 23136 € per year.
Royal Voluntary Service has an opportunity available for x2 Retail Customer Assistant to join our team at Sunderland Specialist Eye Hospital, Plater Way, Riverside, Sunderland, SR1 3AA. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Sunderland Eye Infirmary.
In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 12 hours per week. Shift pattern to be confirmed after interviews. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
This is what we're looking for:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Retail Customer Assistant at Sunderland Eye Infirmary employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and friendly work environment at Sunderland Eye Infirmary. With a focus on employee growth and development, we provide comprehensive training and opportunities for overtime, ensuring that our Retail Customer Assistants can thrive while making a meaningful impact in the community. Join us to be part of a dedicated team that not only serves delicious food and beverages but also contributes to vital volunteer actions within the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Sunderland Eye Infirmary
✨Tip Number 1
Get to know the company! Research Royal Voluntary Service and their mission. When you walk into that interview, show us you understand what we do and why it matters. It’ll make you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to adapt your approach to different customers. We want to see how you handle various situations, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions count, especially in a retail environment. Make sure you look smart and approachable when you come in for your interview. It shows us you’re serious about joining our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you on our radar. Plus, it shows you’re enthusiastic about the opportunity!
We think you need these skills to ace Retail Customer Assistant at Sunderland Eye Infirmary
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team at Sunderland Eye Infirmary.
Tailor Your Application:Make sure to tailor your application to the Retail Customer Assistant role. Highlight any relevant experience in retail or customer service, and mention how your skills align with what we’re looking for. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant at Sunderland Eye Infirmary entails. Familiarise yourself with the responsibilities like providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with a variety of customers, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you’ve provided outstanding service or resolved issues. This will highlight your ability to adapt your approach to meet different needs.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the friendly and professional image of the Royal Voluntary Service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the job is the right fit for you.
