Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service, prepare food and drinks, and maintain cleanliness in a busy hospital café.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn ÂŁ12.43 per hour, enjoy 26 days holiday, and access flexible working opportunities.
- Why this job: Make a positive impact on patients' days while gaining valuable retail experience.
- Qualifications: Customer service skills and a friendly attitude are essential; training provided.
- Other info: Be part of a passionate team and develop your career in a supportive environment.
The predicted salary is between 12 - 16 ÂŁ per hour.
Retail Customer Assistant at RVS North Staffs Maternity Royal Stoke University Hospital London Road ST4 6QG. This is a part-time, permanent position with a salary of ÂŁ12.43 per hour (FTE ÂŁ22,638 per annum).
Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS fabric and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers know that money spent with us funds volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Royal Stoke University Hospital.
Responsibilities- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 16 hours per week. Friday 16:00-19:30, Saturday 09:30-15:30 and the remaining 5.5 hours flexible within the week. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You’ll Bring as Our Retail Customer AssistantWorking in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements- Previous experience in a retail or cafe environment is advantageous, but training will be given
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoy working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Proficient literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
This is what you’ll be doing: to ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertake cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining, and date rotating stock as appropriate; assist in regular stock checks
- Engage with volunteers to direct and lead by example to ensure they have a great volunteer experience
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
This role may involve pushing loaded trolleys of stock for long distances.
Delivery and Competencies- Delivers Objectives: Strives to deliver what is expected or required and consistently meets objectives and deadlines. Work is thorough and methodical.
- Quality Orientation: Pays attention, is precise, checks, and completes things. Focuses on getting things right and minimises risk.
- Team Working: Collaborates with others and supports the team for the overall good.
- Service Delivery Focus: Identifies and focuses on individual customer needs and provides high-quality service while keeping people safe.
- Following Directions: Accepts standards and instructions and delivers what is promised.
- Interpersonal Sensitivity: Interacts respectfully and effectively with others and builds healthy relationships.
- Equality, Diversity, and Inclusion: Values difference and promotes inclusive practices within the workplace and communities served.
- Salary of ÂŁ12.43 per hour (FTE ÂŁ22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- 2 days Volunteer day per year, pro rata
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- Discounts and cashback via an exclusive rewards website
- 24-hour doctor line, dental/optical and other therapies support
- Free and confidential employee assistance programme with counselling
- Extensive online and on-the-job training
- Flexible working opportunities
- Opportunities to develop new skills and progress your career
- The chance to make a positive impact in lives, communities and society
If you feel you have the skills and experience to become our Retail Customer Assistant, please click “apply” today. The closing date is 16 February 2026, but we reserve the right to close early if sufficient applications are received. We encourage applications from diverse candidates and are committed to equality, diversity and inclusion.
Join Royal Voluntary Service and together we can change lives, communities and society.
Retail Customer Assistant at Royal Stoke Hospital employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Royal Stoke Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it’s a retail position, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Assistant at Royal Stoke Hospital
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service, especially in retail or café settings. We want to see how you can bring a friendly and cheerful vibe to our team!
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use similar language and phrases that we’ve used to show us you understand what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Customer Assistant. Familiarise yourself with the daily tasks like operating the till, serving food and drinks, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you can adapt your approach to meet different customer needs, especially in a hospital environment.
✨Demonstrate Team Spirit
Working alongside volunteers and staff is key in this position. Prepare to talk about your experience in team settings and how you contribute positively to group dynamics. Highlight any instances where you've led by example or supported others, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
