At a Glance
- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a busy hospital retail environment.
- Company: Join the Royal Voluntary Service at Royal Aberdeen Children's Hospital.
- Benefits: Earn £12.71 per hour with flexible hours and opportunities for paid overtime.
- Other info: Work alongside a passionate team and enjoy a supportive environment.
- Why this job: Make a difference in patients' days while gaining valuable retail experience.
- Qualifications: Positive attitude, excellent communication skills, and a willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Royal Aberdeen Children's Hospital, Westburn Drive, Aberdeen, AB25 2ZG. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Royal Aberdeen Children's Hospital.
In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 20 hours flexible between Monday - Friday. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements: This is what we're looking for:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Retail Customer Assistant at Royal Aberdeen Children's Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
