At a Glance
- Tasks: Deliver friendly service, manage orders, and keep our café running smoothly.
- Company: Join the vibrant team at Nineteen38 Coffee, part of Royal Voluntary Service.
- Benefits: Earn £12.71 per hour with flexible shifts and opportunities for overtime.
- Other info: Enjoy a dynamic work environment with a passionate team and community impact.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Previous café experience is a plus; strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. You will join us on a part-time, permanent basis and in return, you will receive a salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Wimbledon Train Station. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: You will work 25 hours per week across 5 shifts. Shift times typically include 06:30–11:30, 10:00-15:00, and 15:00–20:00. The rota includes fixed weekend shifts (Saturday and Sunday), with three additional shifts scheduled during the week. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee Wimbledon Station - 25 hours employer: Royal Voluntary Service
Royal Voluntary Service is an excellent employer, offering a supportive work culture where your contributions truly make a difference in the community. Located at Gartnavel General Hospital in Glasgow, employees enjoy flexible hours, competitive pay, and numerous opportunities for career growth, making it a rewarding place to work for those passionate about customer service and community impact.
