At a Glance
- Tasks: Provide friendly service and assist in running retail sites at Macclesfield Hospital.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access exclusive employee discounts.
- Other info: Flexible hours, opportunities for career growth, and a chance to volunteer.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team.
- Qualifications: Customer service skills and a positive attitude are essential; training provided.
The predicted salary is between 23136 - 23136 € per year.
Join a part‑time permanent Retail Customer Assistant role at Macclesfield Hospital. You will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Role
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Macclesfield Hospital.
Hours and Availability
16 hours per week – Monday 4 hours, Wednesday 6 hours, Thursday 6 hours. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health and Safety standards.
- Assisting in the accurate completion of regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- This role may involve pushing loaded trolleys of stock for long distances.
Requirements and Skills
- Previous retail or café experience is an advantage, but training will be given.
- Positive attitude, can‑do mindset and willingness to work.
- Outstanding customer service skills.
- Excellent communication skills.
- High level of organisational skills.
- Familiarity with email and internet.
- Flexible approach towards working hours.
- Enjoy working within a passionate team of employees and volunteers, as well as working on your own at times.
- Proficient literacy and numeracy skills.
- Knowledge of EPOS/till systems is advantageous.
- Knowledge and experience of general administrative processes.
- Willingness to undertake training and continuing professional development.
Performance Expectations
- Delivers objectives consistently meeting deadlines and is dependable.
- Quality orientation: pays attention, is precise, checks and completes things.
- Team working: enjoys group activities and collaborates well.
- Service delivery focused: identifies and focuses on individual customer needs and responds with professional, high‑quality service.
- Following directions: accepts and complies with standards and instructions, delivers accurately on promises.
- Interpersonal sensitivity: interacts with others in a sensitive and effective way, building healthy relationships.
- Equality, diversity and inclusion: values difference, promotes inclusive behaviour and encourages participation in inclusion activities.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- 2× salary death in service benefit, subject to qualification.
- Enhanced family leave schemes.
- Employee benefits package with access to an exclusive rewards website for discounts and cashback online.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training to ensure success in the role.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- Chance to make a positive, lasting impact that changes lives, communities and society.
Equality, Diversity and Inclusion
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Retail Customer Assistant at Macclesfield Hospital employer: Royal Voluntary Service
At Royal Voluntary Service, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at Macclesfield Hospital. Our Retail Customer Assistants enjoy competitive pay, generous holiday allowances, and opportunities for personal and professional growth, all while making a meaningful impact in the community. Join our passionate team and experience the satisfaction of contributing to the NHS while benefiting from extensive training and a range of employee perks.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Macclesfield Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it’s a retail position, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Retail Customer Assistant at Macclesfield Hospital
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your interests and what makes you tick. A friendly tone can go a long way in showing us you’d fit right in with our team.
Tailor Your Application:Make sure to tailor your application to the Retail Customer Assistant role. Highlight any relevant experience, especially in retail or customer service, and connect it back to the skills we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values, which can help you craft an even better application.
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant at Macclesfield Hospital entails. Familiarise yourself with the responsibilities, like providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've provided outstanding service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your suitability for the position.
✨Be Ready for Teamwork Questions
You'll be working alongside a friendly team, so expect questions about teamwork. Prepare to discuss how you collaborate with others, especially in a retail or café setting. Highlight any experiences where you’ve led by example or helped create a positive environment for volunteers.
✨Emphasise Your Flexibility
With varying hours and the possibility of overtime, it's important to convey your flexibility. Be ready to discuss your availability and willingness to adapt to different shifts, including weekends and bank holidays. This shows that you're committed and ready to meet the needs of the role.
