At a Glance
- Tasks: Provide friendly service, manage stock, and prepare food and drinks in a hospital setting.
- Company: Join the Royal Voluntary Service at Dr Grays Hospital, making a difference in the community.
- Benefits: Earn £12.71 per hour with opportunities for overtime and professional development.
- Other info: Flexible hours with weekend shifts and a supportive environment for growth.
- Why this job: Be part of a passionate team that enhances patient experiences while gaining valuable skills.
- Qualifications: Customer service skills and a positive attitude; retail experience is a plus but not essential.
The predicted salary is between 23136 - 23136 € per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Dr Grays Hospital, Pluscarden Road, Elgin IV30 1SN. You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Dr Grays Hospital.
In This Role, You Will Be Responsible For:
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
Hours: 6 hours worked on Saturdays. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You'll Bring As Our Retail Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest.
- The ability to deliver outstanding customer service.
- Excellent communication skills.
- Demonstrates a high level of organisational skills.
- Familiarity with email and internet is required.
- A flexible approach towards working hours.
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions.
- Can demonstrate a proficient level of literacy and numeracy.
- Knowledge of EPOS / till systems would be advantageous.
- Knowledge and experience of general administrative processes.
- A willingness to undertake training and continuing professional development.
Job Responsibilities:
This is what you'll be doing. To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful and excellent customer service to all customers, maximising a great shopping experience.
- Provide friendly, helpful, and efficient customer service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Preparing hot and cold drinks (Cafe).
- Serving freshly made food such as cake, sandwiches, and pastries (Cafe).
- Operating the till and undertake cash reconciliation as required.
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate.
- Assist in the accurate completion of regular stock checks.
- Engage with volunteers to direct.
Retail Customer Assistant at Dr. Grays Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and friendly work environment at Dr Grays Hospital in Elgin. As a Retail Customer Assistant, you will not only enjoy a competitive salary but also the opportunity to contribute to meaningful volunteer actions that benefit the community. With a focus on employee growth and training, you will be part of a passionate team dedicated to providing outstanding customer service while making a positive impact on patients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Dr. Grays Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service and their mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. It shows that you respect the opportunity and are serious about joining their team at Dr Grays Hospital.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Customer Assistant at Dr. Grays Hospital
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission at Dr. Grays Hospital.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. Even if it’s not directly related, we love to see how your skills can transfer to this role. Be specific about what you’ve done and how it relates to what we’re looking for!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Retail Customer Assistant position. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant at Dr. Grays Hospital entails. Familiarise yourself with the responsibilities and the importance of customer service in a hospital setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role revolves around providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you can adapt your approach to meet different customers' needs, especially in a hospital environment.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. While you want to be comfortable, remember that you’re applying for a position in a professional environment. A neat appearance shows respect for the role and the people you'll be serving.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team you'll be working with, opportunities for training, or how success is measured in the role. Asking insightful questions demonstrates your enthusiasm and helps you gauge if the job is the right fit for you.
