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- Tasks: Provide friendly service, prepare food and drinks, and maintain store standards.
- Company: Join the Royal Voluntary Service at Borders General Hospital.
- Benefits: Earn £12.71 per hour with flexible hours and potential overtime.
- Other info: Be part of a passionate team making an impact in the community.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Positive attitude, excellent communication skills, and a willingness to learn.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Borders General Hospital, Chiefswood Road, Melrose, Roxburghshire, TD6 9BS. You will join us on a part-time, fixed-term basis until 31/08/2026, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About The Retail Customer Assistant Role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Responsibilities:
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
Hours: 15 hours per week, flexible between Monday - Friday. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You'll Bring:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest.
- The ability to deliver outstanding customer service.
- Excellent communications skills.
- Demonstrates a high level of organisational skills.
- Familiarity with email and internet is required.
- A flexible approach towards working hours.
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions.
- Can demonstrate a proficient level of literacy and numeracy.
- Knowledge of EPOS / till systems would be advantageous.
- Knowledge and experience of general administrative processes.
- A willingness to undertake training and continuing professional development.
Job Responsibilities:
- To ensure the effective operation of the retail outlet(s) in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Preparing hot and cold drinks (Café).
- Serving freshly made food such as cake, sandwiches, and pastries (Café).
- Operating the till and undertake cash reconciliation as required.
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate.
- Assist in the accurate completion of regular stock checks.
- Engage with volunteers to direct.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. Join Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant at Borders General Hospital employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Borders General Hospital
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A neat appearance shows that you respect the role and the people you'll be working with, which is super important in a hospital setting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Retail Customer Assistant position!
We think you need these skills to ace Retail Customer Assistant at Borders General Hospital
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and cheerful side, as that’s what makes a great Retail Customer Assistant. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or cafes, even if it’s just a little. We’re looking for a positive attitude and a can-do mindset, so connect your past roles to the skills we need, like customer service and teamwork.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team at Borders General Hospital.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our values there.
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Customer Assistant role. Familiarise yourself with the responsibilities and the kind of customer service expected in a hospital environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can adapt your approach to meet different people's needs, as this is crucial in a hospital setting.
✨Prepare for Common Interview Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'What do you know about our services?'. Practising your responses will help you articulate your thoughts clearly during the interview. Remember, they want to see your problem-solving skills and your ability to communicate effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of a hospital. Also, plan to arrive early to show that you’re punctual and respectful of their time. This sets a positive tone right from the start.