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- Tasks: Assist customers in a busy hospital café and shop, providing friendly service and maintaining cleanliness.
- Company: Join Royal Voluntary Service, a vital part of the NHS, enhancing community health and wellbeing.
- Benefits: Enjoy a competitive salary, 26 days holiday, flexible working, and extensive training opportunities.
- Why this job: Make a positive impact on people's lives while working in a supportive, passionate team environment.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn!
- Other info: Part-time role with potential for overtime; inclusive workplace celebrating diversity.
The predicted salary is between 18000 - 26000 £ per year.
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Join to apply for the Retail Customer Assistant role at Royal Voluntary Service
Royal Voluntary Service provided pay range
This range is provided by Royal Voluntary Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Macclesfield District General Hospital, Victoria Road, Macclesfield, SK10 3BL. You will join us on a part time, permanent basis, and in return, you will receive a competitive salary of £12.43 per hour (FTE £22,638 per annum).
About the Retail Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail Shop and Cafe, in Macclesfield District General Hospital.
In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 16 hours per week, worked as 6 hours on Monday, 6 hours on Wednesday, and 4 hours on Saturday.
- Our retail sites can be open on weekends and bank holidays.
There may also be opportunities for paid overtime in busy periods or to cover absence.
Benefits:
- Salary of £12.43 per hour (FTE £22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
What you\’ll bring as our Retail Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
- Previous experience in a retail or cafe environment would be an advantage but training will be given – just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- Knowledge of EPOS / till systems would be advantageous
- Having knowledge and experience in general administrative processes would be beneficial.
- An willingness to engage in training and ongoing professional development.
- The ability to deliver outstanding customer service
- Great communication skills
- Excellent organisational skills
- Familiarity with email and internet is required
- Good literacy and numeracy skills
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
Please read the role profile that accompanies this vacancy for full details of this great opportunity.
If you feel have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you!
The closing date for this role is 01 August 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.
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Retail Customer Assistant employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant
✨Tip Number 1
Familiarise yourself with the Royal Voluntary Service and its mission. Understanding their values and how they contribute to the NHS will help you connect with the role and demonstrate your passion during any conversations.
✨Tip Number 2
Practice your customer service skills in a friendly and cheerful manner. Since this role involves interacting with a diverse range of people, being able to adapt your communication style will set you apart from other candidates.
✨Tip Number 3
If you have experience with EPOS or till systems, be ready to discuss it. Even if you haven't used these systems before, showing a willingness to learn and adapt can make a positive impression.
✨Tip Number 4
Highlight your organisational skills and ability to maintain cleanliness and hygiene standards. These are crucial in a hospital environment, and demonstrating your commitment to these aspects can strengthen your application.
We think you need these skills to ace Retail Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you provided excellent customer service, as this is crucial for the Retail Customer Assistant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Royal Voluntary Service. Mention your ability to communicate effectively with diverse customers and your willingness to learn and adapt.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as communication, organisation, and customer service. Provide specific examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Voluntary Service
✨Show Your Customer Service Skills
As a Retail Customer Assistant, your ability to provide friendly and efficient service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your communication skills and positive attitude.
✨Familiarise Yourself with the Role
Read up on the specific duties of the Retail Customer Assistant role at Royal Voluntary Service. Understanding the day-to-day tasks, such as operating the till and maintaining cleanliness, will help you answer questions confidently and show your enthusiasm for the position.
✨Highlight Teamwork Experience
This role involves working alongside a team of employees and volunteers. Be ready to discuss your previous teamwork experiences, focusing on how you contributed to a positive team environment and collaborated effectively with others.
✨Demonstrate Flexibility and Willingness to Learn
The job requires a flexible approach to working hours and a willingness to engage in training. Share instances where you've adapted to changing situations or taken the initiative to learn new skills, showcasing your commitment to personal and professional development.