Royal Voluntary Service has an opportunity available for a Retail & Cafe Manager to join our team at Lanchester Road Hospital, Lanchester Road, Durham, DH1 5RD. You will join us on a part-time, permanent basis and in return, you will receive a salary of £13.49 per hour (FTE £24,552 per annum).
About the Retail & Cafe Manager Role:
Royal Voluntary Service operates multiple retail and café units across the country. At Lanchester Road Hospital, this currently includes a café and trolley service offering a wide range of products, including hot and cold food and drinks, alongside other items to meet the needs of our customers. Our operational model provides valuable volunteering opportunities that support the day-to-day operation of the unit, alongside a lean staff structure. As Retail & Café Manager, you will be responsible for managing this diverse workforce, including volunteers, ensuring the unit operates effectively and delivers an excellent customer experience.
As Retail & Café Manager, you will oversee the effective operation of the café and trolley service, maintaining high standards of presentation, service and compliance at all times. You will support, lead and develop employees and volunteers to deliver excellent customer service and achieve agreed KPIs, while ensuring all relevant policies and procedures are consistently followed. The Manager will work closely with key stakeholders within the NHS Trust, including the Facilities Department, to maintain positive working relationships and ensure the smooth and effective operation of the service.
Hours: 10 hours per week (2 days per week between Monday and Friday)
What you'll bring as our Retail & Cafe Manager:
- Deliver excellent, friendly, and helpful customer service
- Maximise overall customer experience
- Lead, develop, and manage a team to meet targets
- Ensure all policies and procedures are consistently followed
- Demonstrate strong communication with customers and team members
- Use organisational skills to manage tasks and resources effectively
- Utilise IT systems (e.g. Microsoft Office, email) for admin tasks
- Motivate and guide team members through effective leadership
This is what we're looking for:
- Proven leadership and people management with great motivational skills
- Previous experience with managing people
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
- Can remain calm & professional in fast paced environment
- Proficient in the use of IT systems, for example Microsoft Office, Email to a basic level
Retail & Cafe Manager at Lanchester Road Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
