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- Tasks: Lead a café team, ensuring excellent customer service and smooth operations.
- Company: Join the Royal Voluntary Service at Clatterbridge Hospital.
- Benefits: Competitive pay, 26 days holiday, flexible working, and career development.
- Why this job: Make a positive impact on lives while developing your management skills.
- Qualifications: 2+ years in retail or café management with strong leadership skills.
- Other info: Dynamic role with opportunities for training and progression.
Retail and Cafe Manager – Clatterbridge Hospital (The Wirral) – Royal Voluntary Service
We are looking for an experienced Retail and Cafe Manager to lead our café at Clatterbridge Hospital. The role is part‑time, permanent and based at RVS Café, Clatterbridge Road, CH63 4JY.
Hours and Pay
25 hours per week, Monday‑Friday, 5‑hour shifts (subject to agreement). Salary: £13.28 per hour (equivalent to £24,187 per annum).
Key Responsibilities
- Lead and motivate staff and volunteers to deliver excellent customer service.
- Manage day‑to‑day store operations, including stock control, cash handling and cleaning.
- Maintain store standards, health & safety, food hygiene and data protection compliance.
- Achieve set KPIs and manage profit & loss budget.
- Recruit, train, coach and develop staff and volunteers.
- Use EPOS/till systems and Microsoft Office for daily reporting.
- Collaborate with NHS teams and the Retail Support team to implement local business plans.
- Provide regular performance updates to the Area Manager and visit competitors for local market insights.
Qualifications
- At least two years of management experience in a retail or café environment.
- Proven leadership and people‑management skills with a motivational style.
- Cash handling and EPOS/till system experience.
- Understanding of food safety and health & safety procedures.
- IT proficiency: Microsoft Office, email.
- Ability to work calmly in fast‑paced environments, communicate effectively and organise tasks.
- Experience working with volunteers is advantageous.
- Willingness to undertake training and continual professional development.
- Good literacy and numeracy skills.
Benefits
- Salary: £13.28 per hour (FT £24,187 per annum).
- 26 days holiday (pro‑rata) plus statutory bank holidays.
- 10‑week company sick pay after successful probation.
- Competitive pension scheme.
- Salary death in service benefits.
- Enhanced family leave schemes.
- Access to an exclusive rewards website for discounts and cashback.
- 24‑hour doctor line, financial support for dental/optical, and other therapies.
- Free confidential employee assistance programme.
- Extensive online and on‑the‑job training.
- Opportunities for flexible working.
- Career development and progression opportunities.
- Chance to make a positive, lasting impact on lives and communities.
Closing Date – 17 November 2025 (subject to early closure).
We welcome candidates from all backgrounds. To apply, click the ‘apply’ button today.
To find out more about our commitment to Equality, Diversity & Inclusion, visit our website.
Royal Voluntary Service – Together we can change lives, communities and society.
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Retail and Cafe Manager - Clatterbridge Hospital in The Wirral employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Cafe Manager - Clatterbridge Hospital in The Wirral
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and café industry, especially those who might know about opportunities at Clatterbridge Hospital. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Royal Voluntary Service and their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of their mission to change lives and communities.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve motivated staff or handled challenges in a café or retail setting. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Retail and Cafe Manager - Clatterbridge Hospital in The Wirral
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about managing our café and how you can make a difference in the lives of our customers and volunteers.
Tailor Your CV: Make sure your CV is tailored to the Retail and Cafe Manager position. Highlight your relevant experience, especially in leadership and customer service, so we can see how you fit into our team at Clatterbridge Hospital.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Café Inside Out
Before the interview, make sure you’re familiar with the café's menu, services, and any recent changes. This shows your genuine interest in the role and helps you answer questions about how you would manage operations effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated teams in the past. Think about specific situations where you led staff or volunteers to achieve great customer service. This will demonstrate your ability to inspire and manage a team.
✨Understand Health & Safety Regulations
Brush up on food safety and health & safety procedures relevant to café management. Be ready to discuss how you would ensure compliance and maintain high standards, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock shortages. Practise your responses to show how you can think on your feet and maintain calm in fast-paced environments.
