Royal Voluntary Service has an opportunity available for a Service Manager to join our team. You will join us on a fixed-term, part time basis until 31/03/2028 and in return, you will receive a competitive salary of £14.48 per hour (FTE £26,367 per annum).
About the Service Manager role:
The purpose of the Service Manager is to take responsibility for the effective delivery of the Norfolk Home Library Service, working with local libraries to select and provide reading and entertainment materials for people who are unable to access their local library. Based on individual tastes and preferences, books, audiobooks, films and music are delivered directly to customers in their homes. The service provides more than access to books; volunteers offer regular, friendly contact to people whose mobility or social interaction may be limited, helping to reduce isolation and providing an important connection to the wider community.
The role includes the recruitment, training, coordination and support of volunteers, as well as building and maintaining relationships with local libraries and key stakeholders. The Service Manager will ensure the service is delivered in line with Royal Voluntary Service policies, procedures, vision and core values, while supporting the growth of volunteers and customers and achieving agreed performance targets
Location: Home based with regular travel within the Norfolk area.
Hours: 21 hours per week, worked over 3 days (7 hours per day), with flexibility required across Monday to Friday.
What you'll bring as our Service Manager:
What you’ll bring is the ability to coordinate and manage the effective delivery of the Norfolk Home Library Service, working closely with local libraries, volunteers and customers to provide a reliable, person-centred service. You will have strong organisational and people management skills, including recruiting, training, coordinating and supporting volunteers, while building positive relationships with key stakeholders and promoting the service. You will ensure accurate records are maintained, agreed performance targets are achieved and the service is delivered in line with Royal Voluntary Service policies, procedures, vision and core values.
This is what we're looking for:
Please note to be considered for this position you will need a Full UK driving licence and access to own vehicle with Business use insurance and/or the ability to travel across a defined geographical area.
Knowledge
- GCSE Maths and English grade A-C or Scottish Higher qualification in English.
- A knowledge and/or experience of managing a community centre
- Knowledge of relevant legislation including Safeguarding / Adult and Child Support and Protection, Health & Safety and the Mental Capacity Act
Skills
- Leadership and direct line management responsibilities for staff, including objective setting and monitoring
- Excellent communications ability at all levels
- Ability to act on own initiative within agreed parameters
Experience
- Experience of networking with key stakeholders
- Experience of delivering activities within a group setting
- Experience of managing a budget and allocating resources effectively
Service Manager across Norfolk in Norwich employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
