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- Tasks: Provide friendly service and assist in running busy retail sites at Wythenshawe Hospital.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.43 per hour, enjoy 26 days holiday, and access great employee perks.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible hours, training provided, and opportunities for career progression.
The predicted salary is between 12 - 16 £ per hour.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Wythenshawe Hospital & Mat Unit (Manchester), Southmoor Road, Manchester, M23 9LT. You will join us on a part‑time, fixed‑term basis until 09/04/2026, and in return, you will receive a competitive salary of £12.43 per hour (FTE £22,638 per annum).
About the Retail Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Wythenshawe Hospital.
Responsibilities:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertaking cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining and dating rotate stock as appropriate; assisting in accurate completion of regular stock checks
- Engage with volunteers to direct & lead by example to ensure a great volunteer experience
- This role may involve pushing loaded trolleys of stock for long distances
Job Requirements:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communication skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Hours:
18 hours a week, working variable shifts across Monday to Friday on a rota basis. Typically this may be 3 × 6 hour shifts a week, but may vary in order to provide cover for trading hours. Rota covers store trading hours between 7am and 6pm Monday to Friday, and Saturday & Sunday between 9am and 6pm. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
Job Benefits:
- Salary of £12.43 per hour (FTE £22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- 2 days Volunteer Leave per year, pro rata
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 × Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cash‑back online
- A 24‑hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
- Extensive online and on‑the‑job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
If you feel you have the skills and experience to become our Retail Customer Assistant, please click ‘apply’ today, we’d love to hear from you! The closing date for this role is 18 February 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant at Wythenshawe Hospital in Manchester employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Wythenshawe Hospital in Manchester
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their mission and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Retail Customer Assistant role, especially your customer service skills.
✨Tip Number 3
Dress the part! Even though it’s a retail position, looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Retail Customer Assistant at Wythenshawe Hospital in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your interests and what makes you tick. A friendly tone can go a long way in showing us you’d fit right in with our team.
Tailor Your Application: Make sure to tailor your application to the Retail Customer Assistant role. Highlight any relevant experience you have, even if it’s not directly in retail. We love seeing how your skills can transfer to our environment, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we want to see your best work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Customer Assistant role. Familiarise yourself with the responsibilities, such as providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've delivered outstanding service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your suitability for the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle certain situations, like dealing with a difficult customer or managing stock levels. Practising these scenarios beforehand can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the workplace is the right fit for you.
