At a Glance
- Tasks: Provide friendly service and assist in running retail sites at Macclesfield Hospital.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access exclusive employee perks.
- Other info: Flexible hours, opportunities for career growth, and a chance to support your community.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team.
- Qualifications: Customer service skills and a positive attitude are key; training provided.
The predicted salary is between 23136 - 23136 € per year.
Join a part‑time permanent Retail Customer Assistant role at Macclesfield Hospital. You will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Role
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Macclesfield Hospital.
Hours and Availability
16 hours per week – Monday 4 hours, Wednesday 6 hours, Thursday 6 hours. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health & Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Preparing hot and cold drinks (café).
- Serving freshly made food such as cake, sandwiches and pastries (café).
- Receiving incoming deliveries, distributing, maintaining, and date‑rotating stock as appropriate; assist in the accurate completion of regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- This role may involve pushing loaded trolleys of stock for long distances.
Requirements and Skills
- Previous retail or café experience is an advantage, but training will be given.
- Positive attitude, can‑do mindset and willingness to work.
- Outstanding customer service skills.
- Excellent communication skills.
- High level of organisational skills.
- Familiarity with email and internet.
- Flexible approach towards working hours.
- Enjoy working within a passionate team of employees and volunteers, as well as working on your own at times.
- Proficient literacy and numeracy skills.
- Knowledge of EPOS/till systems is advantageous.
- Knowledge and experience of general administrative processes.
- Willingness to undertake training and continuing professional development.
Performance Expectations
- Delivers objectives consistently meeting deadlines and is dependable.
- Quality orientation: pays attention, is precise, checks and completes things.
- Team working: enjoys group activities and collaborates well.
- Service delivery focused: identifies and focuses on individual customer needs and responds with professional, high‑quality service.
- Following directions: accepts and complies with standards and instructions, delivers accurately on promises.
- Interpersonal sensitivity: interacts with others in a sensitive and effective way, building healthy relationships.
- Equality, diversity and inclusion: values difference, promotes inclusive behaviour and encourages participation in inclusion activities.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- 2× salary death in service benefit, subject to qualification.
- Enhanced family leave schemes.
- Employee benefits package with access to an exclusive rewards website for discounts and cashback online.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training to ensure success in the role.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- Chance to make a positive, lasting impact that changes lives, communities and society.
Equality, Diversity and Inclusion
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Retail Customer Assistant at Macclesfield Hospital employer: Royal Voluntary Service
At Royal Voluntary Service, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at Macclesfield Hospital. Our team enjoys competitive pay, generous holiday allowances, and opportunities for personal and professional growth, all while making a meaningful impact in the community. Join us to be part of a passionate team dedicated to providing outstanding service and enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Macclesfield Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly and efficient service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your outstanding customer service skills.
✨Tip Number 3
Show off your teamwork spirit! The job involves working alongside both employees and volunteers, so be prepared to discuss how you collaborate with others. Share examples of how you've worked in a team before and how you can contribute to a positive atmosphere at Macclesfield Hospital.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. So, get your application in and let’s make a difference together!
We think you need these skills to ace Retail Customer Assistant at Macclesfield Hospital
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Customer Assistant role. We want to see how you can bring your unique flair to our team at Macclesfield Hospital!
Show Off Your Customer Service Skills:Since this role is all about providing outstanding service, don’t forget to showcase any previous experience you have in retail or cafés. We love a positive attitude and a can-do mindset, so let that shine through!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Customer Assistant at Macclesfield Hospital. Familiarise yourself with the services offered, such as the range of beverages and healthy food choices. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since outstanding customer service is key for this position, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Prepare for Teamwork Questions
As you'll be working alongside a friendly team of employees and volunteers, be prepared to talk about your teamwork experiences. Think of times when you collaborated effectively with others, and how you contributed to a positive team environment. Highlighting your interpersonal skills will be crucial.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for professional development, or how the team ensures a great volunteer experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
