At a Glance
- Tasks: Provide friendly service, manage orders, and maintain a clean café environment.
- Company: Join the community-focused Nineteen38 Coffee powered by Royal Voluntary Service.
- Benefits: Earn £12.71 per hour with flexible shifts and a supportive team.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in a café is a plus; excellent communication skills are essential.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Morton House in Luton. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 15 hours per week (5 shifts of 3 hours), including all Bank Holidays
Schedule: Typically, Monday to Friday with Weekends on a rota basis supporting the sister site at Wigmore Valley Park
Typical Shifts: Shift time typically between 07:00-16:00 with a sample shift time of 11:30-14:30
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours employer: Royal Voluntary Service
At Nineteen38 Coffee, powered by Royal Voluntary Service, we pride ourselves on being an integral part of the Luton community, offering a vibrant work environment where employees and volunteers collaborate to provide exceptional service. Our commitment to employee growth is reflected in our supportive culture, competitive pay, and the unique opportunity to contribute to volunteer initiatives that make a real difference in people's lives. Join us for a rewarding experience that combines meaningful work with a friendly team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours
✨Tip Number 1
Get to know the café! Before your interview, pop into Nineteen38 Coffee and chat with the staff. This shows your genuine interest and helps you understand the vibe of the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in a busy café and how you'd handle them. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your ability to adapt to different situations and work hours. This is key for a role that involves shifts and a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community vibe at Nineteen38 Coffee.
Tailor Your Experience:Make sure to highlight any previous experience in a café or customer service environment. We love seeing how your skills can contribute to our friendly team, so relate your past roles to what we do at Nineteen38 Coffee.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to answer any questions in the job description directly and succinctly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Coffee
Familiarise yourself with the different types of beverages and food items offered at Nineteen38 Coffee. Being able to discuss their menu knowledgeably will impress your interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Retail Customer Assistant.
✨Demonstrate Team Spirit
Since you'll be working alongside both employees and volunteers, highlight your ability to work well in a team. Share stories that illustrate your collaborative spirit and how you contribute positively to a team environment.
✨Understand Health and Safety Standards
Brush up on food safety and health regulations relevant to café environments. Being knowledgeable about these standards will not only help you in the interview but also show that you take the role seriously and are ready to maintain a safe environment.
