At a Glance
- Tasks: Lead a vibrant café team, ensuring top-notch service and smooth operations.
- Company: Join Royal Voluntary Service at Nineteen38 Coffee, a community-focused café.
- Benefits: Earn £13.49 per hour with flexible hours and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Experience in café management and a passion for customer service.
The predicted salary is between 24552 - 24552 £ per year.
Royal Voluntary Service has an opportunity available for a Retail & Cafe Manager to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a salary of £13.49 per hour (FTE £24,552 per annum).
About the Retail & Cafe Manager Role:
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Morton House in Luton. As Retail & Café Manager, you will be responsible for overseeing the effective operation of the Cafe, ensuring high store standards and delivering excellent customer service at all times. You will lead, develop and manage your team to achieve set KPIs, while ensuring all policies and procedures are consistently followed.
Hours: 30 hours per week (5 shifts of 7 hours), including all Bank Holidays
Schedule: Typically, Monday to Friday with Weekends on a rota basis supporting the sister site at Wigmore Valley Park
Typical Shifts: Open to close could be 07:30-14:00 - 09:00-15:30
What you'll bring as our Retail & Cafe Manager:
- Deliver excellent, friendly, and helpful customer service
- Maximise overall customer experience
- Lead, develop, and manage a team to meet targets
- Ensure all policies and procedures are consistently followed
- Demonstrate strong communication with customers and team members
- Use organisational skills to manage tasks and resources effectively
- Utilise IT systems (e.g. Microsoft Office, email) for admin tasks
- Motivate and guide team members through effective leadership
Requirements:
- Proven leadership and people management with great motivational skills
- Previous experience in Barista/Cafe environment with experience of managing people
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
- Proficient in the use of IT systems, for example Microsoft Office, Email to a basic level
Retail & Cafe Manager - Nineteen38 Coffee at Morton House in Luton employer: Royal Voluntary Service
Royal Voluntary Service offers a rewarding opportunity for the Retail & Cafe Manager role at Nineteen38 Coffee in Luton, where you will be part of a vibrant community-focused team. With a commitment to employee development and a supportive work culture, you will enjoy flexible hours, competitive pay, and the chance to make a meaningful impact through your leadership in a café that supports local volunteer initiatives. Join us to lead a passionate team while enjoying the unique advantage of working in a café that directly contributes to community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Cafe Manager - Nineteen38 Coffee at Morton House in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and café industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're keen on the Retail & Café Manager role at Nineteen38 Coffee, pop by the café. Introduce yourself, chat with the team, and express your interest. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about examples from your past experiences that showcase your skills in managing teams and delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community-focused team at Nineteen38 Coffee.
We think you need these skills to ace Retail & Cafe Manager - Nineteen38 Coffee at Morton House in Luton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering excellent customer service and being part of our community-focused team.
Tailor Your CV:Make sure your CV highlights relevant experience in the café or retail environment. We love seeing how your previous roles have prepared you for managing a busy café like Nineteen38 Coffee!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Retail & Café Manager position at Nineteen38 Coffee.
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Café Inside Out
Before the interview, make sure you research Nineteen38 Coffee and its role in the community. Understand their menu, values, and how they contribute to local volunteer efforts. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a café or retail environment. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your ability to manage and inspire others effectively.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share anecdotes that highlight your ability to handle difficult situations or exceed customer expectations. This is crucial for a role focused on maximising customer experience.
✨Familiarise Yourself with Health & Safety Standards
Brush up on food safety and health & safety procedures relevant to café operations. Being knowledgeable in these areas will not only impress your interviewers but also show that you take the responsibilities of the role seriously.
