Retail Customer Assistant at Loughborough Hospital - 6 Hours

Royal Voluntary Service has an opportunity for a Retail Customer Assistant to join our team at Loughborough Hospital, Hospital Way, LE11 5JY. This is a part‑time, permanent position offering a salary of £12.71 per hour (FTE £23,136 per annum).

About the Retail Customer Assistant Role

Royal Voluntary Service hospital cafes, shops and trolleys are an integral part of the NHS, providing an outstanding range of beverages and healthy food choices. Our customers appreciate that the money spent supports volunteer action in hospitals and the wider community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites in Loughborough Hospital.

In This Role, You Will Be Responsible For:

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas remain tidy
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required

Hours: 1 x 6hr shift 9:30 – 3:30, 6 hours on Sunday with flexibility to cover Saturdays. Our retail sites are open on weekends and bank holidays. Paid overtime may be available during busy periods or to cover absences.

What You'll Bring As Our Retail Customer Assistant:

• Previous experience in a retail or café environment is an advantage, but training will be given – a positive attitude, a can‑do mindset and a willingness to work are essential
• The ability to deliver outstanding customer service
• Excellent communication skills
• High level of organisational skills
• Familiarity with email and the internet is required
• Flexible approach towards working hours
• Enjoy working as part of a passionate team of employees and volunteers, and independently when required
• Proficient literacy and numeracy skills
• Knowledge of EPOS/till systems is advantageous
• Knowledge and experience of general administrative processes
• Willingness to undertake training and continuing professional development

This Is What You’ll Be Doing:

• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertaking cash reconciliation as required
• Receiving incoming deliveries, distributing, maintaining and rotating stock appropriately; assisting in accurate completion of regular stock checks
• Engaging with volunteers to direct & lead by example, ensuring they have a great volunteer experience
• Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas remain tidy
• May involve pushing loaded trolleys of stock for long distances

Delivers Objectives: Strives to deliver what is expected or required, consistently meeting objectives and deadlines. Is dependable and does not abandon tasks without completing them. Work is often conducted in a thorough and methodical manner.

Quality Orientation: Pays attention, is precise, checks, and completes things. Focuses on getting things right and seeks to minimise risk. Adheres to policy and standards.

Team Working: Enjoys participating in group activities and likes to work with others. Is ready to collaborate with and support others, and is willing to cooperate and compromise for the overall good.

Service Delivery Focused: Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with professional, high‑quality service. Is committed to keeping people safe from harm.

Following Directions: Motivated to accept and comply with standards and instructions; delivers accurately on what is promised or expected.

Interpersonal Sensitivity: Has the ability to interact with others in a sensitive and effective way, respecting and working well with others to build healthy relationships.

Equality, Diversity, and Inclusion: Values difference, sets a positive example of inclusive behaviour in all interactions, and promotes practices that celebrate equality and diversity.

Benefits:

• £12.71 per hour (FTE £23,136 per annum)
• 26 days’ holiday (pro‑rata) plus paid statutory Bank Holidays (pro‑rata)
• Up to 2 days paid volunteer leave per year, through employer‑supported volunteer scheme
• 10 + months’ compulsory sick pay following successful completion of probation
• A progressable pension scheme
• Salary Death in Service Benefits (subject to qualification)
• Enhanced Family Leave schemes
• Access to an exclusive rewards website giving discounts and cashback online
• 24‑hour doctor line, dental, optical, and other therapies
• Confidential employee assistance programme with up to six face‑to‑face counselling sessions
• Extensive online and on‑the‑job training
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

For a successful applicant, a DBS check will be required. Closing date for this role is 14 August 2026. Applications may be closed early if sufficient applications are received.

At Royal Voluntary Service, our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To learn more about our commitment to EDI, visit our website.