At a Glance
- Tasks: Provide friendly service, prepare drinks and food, and maintain café cleanliness.
- Company: Join Nineteen38 Coffee, part of the Royal Voluntary Service community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access great perks.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Make a positive impact while working in a vibrant café environment.
- Qualifications: Customer service skills and experience in a café setting preferred.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. You will join us on a part‑time, permanent basis and receive a competitive salary of £12.71 per hour (Full Time Equivalent £23,136 per annum).
About the Role
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the community fabric and offers an outstanding range of beverages and healthy food choices. Our customers enjoy knowing that their purchases support volunteer action in the community. As a Retail Customer Assistant, you will work alongside a friendly team of employees and volunteers, participating in the day‑to‑day running of our busy café at Wimbledon Train Station.
Key Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health & Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Preparing hot and cold drinks and freshly made food items such as baguettes, cakes, sandwiches, and pastries.
- Receiving incoming deliveries, distributing, maintaining, and dating rotate stock as appropriate and assisting with regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- Possibly pushing loaded trolleys of stock for distances.
Working Hours
25 hours per week across 5 shifts. Typical shift times include 06:30–11:30, 11:30–16:30, and 15:00–20:00. The rota includes fixed weekend shifts (Saturday and Sunday), with three additional shifts scheduled during the week. There may also be opportunities for paid overtime in busy periods or to cover absence.
Qualifications & Skills
- Previous experience in a barista/café environment is an advantage.
- Ability to remain calm and professional in a fast‑paced environment.
- Excellent customer service skills.
- Knowledge of EPOS systems.
- Understanding of Food Safety & Health & Safety procedures.
- Excellent communication skills.
- Enjoy working within a passionate team and independently when required.
- Skilled at organising, delegating, and prioritising.
- Flexible to the needs of the business and willing to attend out of hours training if required.
- Knowledge and experience of general administrative processes and usage of email and internet.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days of holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- Salary death in service benefit (subject to qualification).
- Enhanced family leave schemes.
- Access to an exclusive rewards website for discounts and cashback.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free, confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities, and society.
Retail Customer Assistant at Nineteen38 Coffee - 25 hours in London employer: Royal Voluntary Service
Nineteen38 Coffee, powered by Royal Voluntary Service, is an exceptional employer that fosters a supportive and community-driven work environment at Wimbledon Station. With competitive pay, generous holiday allowances, and a commitment to employee development, we empower our Retail Customer Assistants to thrive while making a meaningful impact through their work. Join our friendly team and enjoy the unique opportunity to contribute to local volunteer efforts while enjoying a range of benefits including flexible working options and extensive training.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee - 25 hours in London
✨Tip Number 1
Get to know the café vibe! Pop into Nineteen38 Coffee before applying. Chat with the team, soak up the atmosphere, and show genuine interest in what they do. This will help you stand out when you apply through our website.
✨Tip Number 2
Brush up on your customer service skills! Think about how you can provide that friendly, helpful service they’re looking for. Maybe practice some scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to busy shifts and work as part of a team. Mention any previous experience in fast-paced environments, as this will resonate well with the café's needs.
✨Tip Number 4
Don’t forget to follow up! After you’ve applied through our website, send a quick email to express your enthusiasm for the role. A little reminder of your interest can go a long way in making a positive impression.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee - 25 hours in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or café environments. We love seeing how your past roles relate to the Retail Customer Assistant position at Nineteen38 Coffee, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Nineteen38 Coffee’s menu. Understand the different beverages and food items they offer, as well as any specials. This will not only show your enthusiasm for the role but also help you answer questions about customer service scenarios.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help a customer or resolved a complaint effectively. This will demonstrate your ability to handle the fast-paced environment at the café.
✨Understand Health & Safety Standards
Brush up on your knowledge of food safety and health regulations. Be ready to discuss how you would maintain cleanliness and comply with hygiene standards in a café setting. This shows that you take the role seriously and are committed to providing a safe environment for customers and staff.
✨Engage with the Team Spirit
Nineteen38 Coffee values teamwork, so be prepared to talk about your experience working in a team. Share how you’ve collaborated with others, especially in a busy environment, and how you can contribute to creating a positive atmosphere for both customers and volunteers.
