Retail Customer Assistant at Nineteen38 Coffee - 15 hours in London

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant at Nineteen38 Coffee, located at the Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. This is a part‑time, permanent position with a competitive hourly rate of £12.71 (equivalent to £23,136 per annum on a full‑time basis).

About the Retail Customer Assistant role

Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the community fabric, providing a menu of beverages and healthy food choices. As a customer assistant you will work alongside a friendly team of employees and volunteers to run the busy café at Wimbledon Train Station.

In this role, you will be responsible for:

• Providing friendly, helpful and efficient service at all times
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and cashing up
• Maintaining a high level of cleanliness and meeting Health and Safety and food hygiene standards, keeping all areas tidy
• Ensuring that stock and displays are replenished regularly and ordering supplies when required

Hours

You will work 15 hours per week on a flexible rota. Shifts are predominantly Monday to Friday, with occasional weekend work on a rota basis. Typical shift times may include 06:30–11:30, 11:30–16:30, and 15:00–20:00, depending on business needs. Paid overtime may be available during busy periods or to cover absences.

What you’ll bring:

• Great communication skills and the ability to adapt your customer service style to meet individual needs.
• A calm, professional demeanor in a fast‑paced environment is essential.

Job Requirements:

• Previous experience in a barista/café environment is an advantage
• Ability to remain calm and professional in a fast‑paced environment
• Exemplary customer service skills
• Knowledge of EPOS systems
• Knowledge of Food Safety, Health & Safety procedures
• Excellent communication skills
• Enjoy working within a passionate team and independently when required
• Organised, delegating, and prioritising skills
• Flexibility to meet business needs, including attending out‑of‑hours training if required
• Experience with general administrative processes, email, and internet

Job Responsibilities:

• To ensure the effective operation of the retail outlet and maintain outstanding store standards while providing friendly, helpful and excellent customer service.
• Preparing hot and cold drinks
• Serving and preparing freshly made food such as baguettes, cakes, sandwiches, and pastries
• Welcoming customers and informing them about specials or new products, answering questions and accepting orders and payments
• Operating the till and undertaking cash reconciliation as required
• Receiving and distributing deliveries, maintaining and rotating stock appropriately, and assisting with regular stock checks
• Engaging with volunteers to lead by example and ensure a great volunteer experience
• Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards, and keeping all areas tidy
• May involve physically moving loaded trolleys of stock over short distances

How you will deliver:

• Delivers Objectives – Strives to meet expectations and deadlines consistently, working methodically and thoroughly.
• Quality Orientation – Pays close attention to detail, follows policy and standards, and seeks to minimise risk.
• Team Working – Enjoys group activities, collaborates, supports others, and compromises for the overall good.
• Service Delivery Focused – Identifies and responds to customers’ needs with professional, high‑quality service.
• Following Directions – Accepts and complies with instructions, delivering accurately on promises.
• Interpersonal Sensitivity – Interacts with others sensitively and effectively, building healthy relationships.
• Equality, Diversity, and Inclusion – Values difference, promotes inclusive behaviour, and encourages participation in charity‑wide inclusion activities.

Job Benefits:

• Hourly pay of £12.71 (equivalent to £23,136 per annum full time)
• 26 days’ holiday (pro‑rata) plus paid statutory Bank Holidays (pro‑rata)
• Up to two days paid volunteer leave per year through an employer‑supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A generous pension scheme
• Salary death-in-service benefit (subject to qualification)
• Enhanced family leave schemes
• Employee benefits package with exclusive rewards and cashback offers
• 24‑hour doctor line and support with dental, optical and other therapies
• Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions
• Extensive online and on‑the‑job training to ensure success in the role
• Opportunities for flexible working and career progression

The chance to make a lasting impact that changes lives, communities and society.

Application Deadline:

The closing date for this role is 19 May 2026. The employer reserves the right to close the vacancy early should sufficient applications be received.

Equality, Diversity, and Inclusion:

At Nineteen38 Coffee™ powered by Royal Voluntary Service we celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.