Senior Retail Customer Assistant at Hairmyres Hospital in Glasgow

Royal Voluntary Service has an opportunity available for 2x Senior Retail Customer Assistant to join our team at Hairmyres Hospital, East Kilbride, G75 8RG. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.68 per hour (FTE £23,091 per annum).

About The Senior Retail Customer Assistant Role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop at Hairmyres Hospital.

In This Role, You Will Be Responsible For:

• Providing friendly, helpful and efficient service at all times.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
• Operating the till and cashing up.
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
• Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
• Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience.
• Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPIs set.

Hours: 2x 12 hours shifts per week. 2x positions available, each working 2 days per week: 4 hours on either Wednesday or Thursday and 8 hours on either Saturday or Sunday. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.

What You’ll Bring As Our Senior Retail Customer Assistant:

Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

Job Requirements:

• Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
• Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
• Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience.
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
• Support the manager to achieve KPIs set & be able to direct, train & support your team to deliver.
• Be able to communicate & feedback to your team & your manager on good performance but be able to challenge when you see there is an improvement required.
• Flexible to the needs of the business & be available to work any day of the week including weekends. You may be required to work out of hours to assist in training or stock takes.

This Is How You’ll Be Doing It:

• Service Delivery Focused – Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service.
• Delivers Objectives – Strives to deliver what is expected or required of them and consistently meets objectives and deadlines.
• Enable Volunteers – Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity.
• Supporting & Managing Others – Enjoys supporting other people by getting involved and trying to help them when they have problems.
• Quality Orientation – Pays attention, is precise, checks, and completes things.
• Leadership – Likes to take charge of, empowers and directs people and activities.
• Following Directions – Is motivated to accept and comply with standards and instructions.
• Equality, Diversity, and Inclusion – Values difference and sets a positive example of inclusive behaviour in all interactions.

Job Benefits:

• A market aligned salary.
• 26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
• 2 paid days leave to Volunteer.
• Ten weeks' company sick pay following successful completion of probation.
• A great pension scheme with 8% employer contributions.
• 2 x Base Salary Death in Service Benefit, subject to qualification.
• Enhanced Family Leave schemes.
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online.
• A 24-hour doctor line, financial support with dental/optical and other therapies.
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included.
• Opportunities to discuss flexible working.
• Opportunities to develop new skills and progress your career.
• The chance to make a positive, lasting impact that changes lives, communities, and society.

If you feel you have the skills and experience please click 'apply' today, we’d love to hear from you!

The closing date for this role is 13 February 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.