At a Glance
- Tasks: Provide friendly service, prepare food and drinks, and maintain cleanliness in a busy hospital environment.
- Company: Join the Royal Voluntary Service at Dr Grays Hospital, making a difference in your community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Flexible hours with opportunities for career growth and professional development.
- Why this job: Be part of a passionate team, helping others while gaining valuable experience.
- Qualifications: Positive attitude, excellent communication skills, and a willingness to learn.
The predicted salary is between 23136 - 23136 € per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Dr Grays Hospital, Pluscarden Road, Elgin IV30 1SN. You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Dr Grays Hospital.
In This Role, You Will Be Responsible For:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 6 hours worked on Saturdays. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You'll Bring As Our Retail Customer Assistant:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communication skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Job Responsibilities:
- To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful and excellent customer service to all customers, maximising a great shopping experience.
- Provide friendly, helpful, and efficient customer service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Cafe)
- Serving freshly made food such as cake, sandwiches, and pastries (Cafe)
- Operating the till and undertake cash reconciliation as required
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate.
- Assist in the accurate completion of regular stock checks
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- This role may involve pushing loaded trolleys of stock for long distances
This Is How You'll Be Doing It:
- Delivers Objectives: Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.
- Quality Orientation: Pays attention, is precise, checks, and completes things. Focuses on getting things right and seeks to ensure that decisions and solutions minimise risk. Adheres to policy and standards.
- Team Working: Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to cooperate and compromise for the overall good.
- Service Delivery Focused: Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high‑quality service. Is committed to keeping people safe from harm.
- Following Directions: Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected. Works productively in co‑operation with, and support of, others.
- Interpersonal Sensitivity: Has the ability to interact with others in a sensitive and effective way. Respects and works well with others. Is able to build and maintain healthy relationships that are mutually beneficial.
- Equality, Diversity, and Inclusion: Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
Job Benefits:
- Salary of £12.71 per hour (FTE £23,136 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24‑hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
- Extensive online and on‑the‑job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
If you feel you have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you!
The closing date for this role is 8 June 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant at Dr. Grays Hospital in Elgin employer: Royal Voluntary Service
At Royal Voluntary Service, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at Dr Grays Hospital. Our team enjoys competitive pay, generous holiday allowances, and opportunities for professional development, all while making a meaningful impact in the community through our retail services. Join us to be part of a passionate team that values diversity and empowers employees to grow and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Dr. Grays Hospital in Elgin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it’s a retail position, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Assistant at Dr. Grays Hospital in Elgin
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. We love seeing how your skills match what we're looking for, so connect the dots for us!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make your application easy to read by using clear language and breaking up text into manageable sections. This helps us get to know you better without getting lost in the details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you’re keen on joining our team at Royal Voluntary Service!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Customer Assistant role. Familiarise yourself with the responsibilities and the kind of customer service expected in a hospital environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to adapt your approach to meet different needs, which is crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
✨Emphasise Teamwork and Flexibility
Since you'll be working alongside both employees and volunteers, highlight your teamwork skills and flexibility during the interview. Share experiences where you collaborated effectively with others or adapted to changing circumstances. This will reassure them that you're a great fit for their friendly and dynamic environment.
