At a Glance
- Tasks: Plan and deliver engaging activities for older residents, promoting well-being and social connection.
- Company: Join the Royal Voluntary Service, making a difference in the Scottish Borders community.
- Benefits: Competitive pay, part-time hours, and the chance to support local communities.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Empower older adults to stay independent while leading a fulfilling role in your community.
- Qualifications: Experience in health/social care and excellent communication skills are essential.
The predicted salary is between 24070 - 24070 £ per year.
Royal Voluntary Service has an opportunity available for a Deputy Service Manager to join the Scottish Borders Social Area team. The role is part-time, permanent and offers a competitive salary of £13.22 per hour (FTE £24,070 per annum).
About the Deputy Service Manager Role
The Scottish Borders team provides, manages and runs social centres throughout the Borders towns and villages for older residents aged 65 and over. Clients are referred by statutory health providers and local partner organisations to benefit from daytime sessions focused on social connection, nutrition, physical activity, mental stimulation and the opportunity to try new things. Staff and volunteers support clients to stay physically and mentally independent.
Location: Across the localities within Scottish Borders.
Hours: 12 hours per week, worked Monday 9:00-15:00 and Friday 9:00-15:00.
What You’ll Bring
The Deputy Service Manager (DSM) plans and delivers weekly client-facing sessions in agreed towns or villages. The DSM works directly with clients, volunteers and the surrounding community, supporting the management, development and delivery of the weekly service. Working under the leadership of the Service Manager, the DSM ensures sessions align with Royal Voluntary Service Vision and Core Values, meet contractual agreements and key performance targets, enable volunteering and build strong partnerships with local statutory, voluntary and community partners.
Job Requirements
- Full UK driving licence and access to own vehicle with business-use insurance or the ability to travel across a defined geographical area.
- Working knowledge and understanding of the Health and/or Health and Social Care sector.
- Awareness of safeguarding principles (training and ongoing support is provided).
- Understanding of volunteer management and the needs of a volunteer-involved organisation.
- Proficiency in standard IT systems, email, Microsoft Teams and the ability to learn role-specific databases.
Skills
- Excellent communication with the aptitude to lead activities and interact with people at all levels.
- Ability to act on own initiative within agreed parameters.
Experience
- Demonstrable experience working in a person-centred manner with care, compassion and sensitivity.
- Ability to support, calm, enthuse and assess risk in all occasions.
Job Responsibilities
- Welcome clients; promote well-being in a person-centred manner and support the creation of personal support plans.
- Coordinate the service daily, organising and delivering activities, refreshments, a hot nutritious meal, handling payments and managing resources/equipment while ensuring health and safety.
- Recruit, develop, motivate and line-manage volunteers, supporting their training and wellbeing.
- Ensure compliance with statutory standards, policies and procedures, including Health and Safety, Food Hygiene, Data Protection, Financial Controls, Safeguarding and Incident Reporting.
- Handle enquiries, promote the service and maintain relationships with key local contacts such as Local Authorities, Health Trusts, Suppliers and Voluntary Organisations.
- Monitor and report on service activity, income and expenditure.
- Perform general administrative duties, including data entry for the RVS Management Information Systems and general correspondence.
- Commit to continuous development of skills and behavioural competencies required for the role.
- Undertake other reasonable duties agreed with the Service Manager.
Service Delivery Focused
Identify and focus on individual client needs and concerns, engaging and responding with a professional, high-quality service. Remain committed to keeping people safe from harm.
Deputy Service Manager within the Scottish Borders Area employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive work culture that prioritises the well-being of both clients and staff. As a Deputy Service Manager in the picturesque Scottish Borders, you will have the opportunity to make a meaningful impact on the lives of older residents while benefiting from flexible part-time hours, ongoing training, and a strong emphasis on volunteer management and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager within the Scottish Borders Area
✨Tip Number 1
Network like a pro! Reach out to people in the Scottish Borders area, especially those connected to health and social care. Attend local events or join community groups to meet potential colleagues and partners.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, share your enthusiasm for supporting older residents and how you can contribute to their well-being.
✨Tip Number 3
Prepare for the interview by understanding the Royal Voluntary Service's vision and values. Think about how your experience aligns with their mission and be ready to discuss specific examples of your work with clients and volunteers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Deputy Service Manager within the Scottish Borders Area
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Deputy Service Manager role. We want to see how you can bring value to our team in the Scottish Borders!
Showcase Your Experience:Don’t hold back on sharing your relevant experience, especially in person-centred care and volunteer management. We love seeing real-life examples of how you've made a difference in similar roles.
Be Person-Centred:Remember, this role is all about supporting clients and volunteers. Use your application to demonstrate your understanding of their needs and how you can promote well-being in a compassionate way.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Service Manager role. Familiarise yourself with the responsibilities, especially around client-facing sessions and volunteer management. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role involves working closely with clients and volunteers, be ready to share examples of how you've successfully engaged with people in previous roles. Highlight your communication skills and any experience you have in a person-centred approach to care.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing a difficult client or coordinating activities. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Your Commitment to Continuous Development
The job requires ongoing development of skills and competencies. Be prepared to discuss how you’ve pursued professional development in the past and how you plan to continue growing in this role. This shows your dedication to improving both yourself and the service you provide.
