Royal Voluntary Service has an opportunity available for a Deputy Service Manager to join our team within the Berwickshire, Eildon and Teviot Areas. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £13.22 per hour (FTE £24,070 per annum).
About the Deputy Service Manager role:
The Berwickshire, Eildon & Teviot team provide, manage and run Social Centre's throughout the Borders towns and villages for older residents aged 65 and over to boost wellbeing. Our clients are referred by statutory health providers and local partner organisations to benefit from daytime sessions focusing on social connection, nutrition, physical activity, mental stimulation and the opportunity to try new things. Clients are welcomed and supported by our staff and volunteer teams to stay as well as they can both physically and mentally and be as independent as possible in their later years.
Our support helps to reduce the impact of isolation and loneliness and enable people to be better connected with others for their ongoing wellbeing.
Location: Travel across, Berwickshire, Eildon and Teviot Areas (Village Hall, Burnmouth, Eyemouth, TD14 5SU; Katharine Elliot Centre, 3 Howdenbank, Hawick, TD9 7JT; Volunteer Hall, 11, LangtonGate, Duns Volunteer Hall, Duns, TD11 3AF and St Boswells Village Hall, Jenny Moor’s Road, St Boswells, TD6 0AA).
Hours: 30 hours per week, Monday to Friday, 6 hours per day (9:00am–3:30pm). This can be offered as one 30-hour position or split into two positions of 12 and 18 hours. The final arrangement will be confirmed at the end of the interview process.
What you'll bring as our Deputy Service Manager:
The role of the Deputy Service Manager (DSM) is to plan and deliver the weekly client facing sessions (in agreed specific towns / villages). The DSM is to work directly with the clients, volunteers and local surrounding community -responsible for supporting the management, development and delivery of their weekly service/services. The role sits within an environment of continuous improvement and with leadership from the Service Manager, the DSM will ensure that all sessions are delivered in line with RVS vision and Core Values in order to; deliver on contractual agreements and achieve key performance targets; to ensure more people are enabled to volunteer; and to ensure strong partnerships with local statutory, voluntary and community partners are built and maintained.
This is what we're looking for:
Please note to be considered for this position you will need a Full UK driving license and access to own vehicle with Business use insurance and/or the ability to travel across a defined geographical area.
Knowledge
- A good working knowledge and understanding of the Health and Social Care sector and its operating environment.
- Awareness of the principles of Safeguarding (training and ongoing support is provided)
- Understanding of the strengths and support needs of a volunteer involving organisation and volunteers.
- Ability to proficiently use standard IT systems / Email / Microsoft Teams and learn role specific databases.
Skills
- Excellent communication ability with the aptitude to lead activities, interact, relate to and get involved with people at all levels.
- Ability to act on own initiative within agreed parameters
Experience
- Demonstrable experience of working in a person-centred manner with care, compassion and sensitivity.
- Demonstrable ability to support, calm, enthuse and assess risk.
Deputy Service Manager – Berwickshire, Eildon & Teviot Areas employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
