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- Tasks: Plan and deliver engaging sessions for older residents to boost their wellbeing.
- Company: Join the Royal Voluntary Service, a leader in community support.
- Benefits: Earn £12.94 per hour, enjoy 26 days holiday, and access great training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in health/social care and excellent communication skills required.
- Other info: Flexible working opportunities and a supportive team environment await you.
Join to apply for the Deputy Service Manager across Duns Area role at Royal Voluntary Service
Royal Voluntary Service has an opportunity available for a Deputy Service Manager across Duns Area to join our team within the Scottish Borders Area. You will join us on a part-time, fixed term basis until 31st March 2026, and in return, you will receive a competitive salary of £12.94 per hour (FTE £23,552 per annum).
About The Deputy Service Manager Role
The Scottish Borders team provide, manage and run Social Centres throughout the Borders towns and villages for older residents aged 65 and over to boost wellbeing. Our clients are referred by statutory health providers and local partner organisations to benefit from daytime sessions focusing on social connection, nutrition, physical activity, mental stimulation and the opportunity to try new things. Clients are welcomed and supported by our staff and volunteer teams to stay as well as they can both physically and mentally and be as independent as possible in their later years.
Our support helps to reduce the impact of isolation and loneliness and enable people to be better connected with others for their ongoing wellbeing.
Location: Across the locality of Duns, Scottish Borders. Postcode areas TD10 – TD12
Hours: 12 hours per week;
- Monday – 09:00 -15:00
- Thursday – 09:00 -15:00
What You\’ll Bring As Our Deputy Service Manager
The role of the Deputy Service Manager (DSM) is to plan and deliver the weekly client facing sessions (in agreed specific towns / villages). The DSM is to work directly with the clients, volunteers and local surrounding community -responsible for supporting the management, development and delivery of their weekly service/services.
Job Requirements
- Please note to be considered for this position you will need a Full UK driving licence and access to own vehicle with Business use insurance and/or the ability to travel across a defined geographical area.
Knowledge
- A working knowledge and understanding of the Health and/or Health and Social Care sector / environment.
- Awareness of the principles of Safeguarding (training and ongoing support is provided.)
- Understanding of the strengths and support needs of a volunteer involving organisation and volunteers.
- Ability to proficiently use standard IT systems / Email / Microsoft Teams and learn role specific databases.
Skills
- Excellent communication ability with the aptitude to lead activities, interact, relate to and get involved with people at all levels.
- Ability to act on own initiative within agreed parameters
Experience
- Demonstrable experience of working in a person-centred manner with care, compassion and sensitivity.
- Demonstrable ability to support, calm, enthuse and assess risk in all occasions.
Job Responsibilities
- Welcoming clients – existing and new – to the sessions; working in a person-centred manner to promote wellbeing and ensuring personal support plans are put in place; providing the required support to reduce / mitigate risk.
- Daily Coordination of the service adhering to the standard operating guidance, including organising and delivering activities; organising and providing refreshments and a hot nutritious meal; taking payments from clients, including cash handling and banking; the management of the resources/equipment required for the session delivery and on-site responsibility for the health and safety of all clients and activity.
- Supporting the recruitment, development, motivation and day to day line management of Volunteers supporting the service – supporting their training and ongoing wellbeing, ensuring they feel supported and valued.
- Ensuring compliance in line with all statutory standards, policies and procedures in the delivery of the sessions and the support to clients including Health and Safety, Food Hygiene, Data Protection, Financial Controls, Safeguarding and Incident Reporting.
- Dealing with enquiries, promoting the service, supporting, developing and maintaining relationships with key local contacts (e.g. Local Authorities, Health Trusts, Suppliers, Voluntary Organisations, internal partners) as agreed with the Service Manager in order to develop the service.
- Monitoring and reporting of service activity, and service specific income and expenditure, as agreed with Service Manager.
- Undertaking general administrative duties including data entry for the RVS Management Information Systems, (Cold Harbour) general correspondence and communications and contributing information to service reports.
- Working with a commitment to continuous development in skills and behavioural competencies required for the post, or any role that the post-holder aspires to.
- Undertaking any other reasonable duties commensurate with the purpose and remit of the post and agreed with the Service Manager.
Job Benefits
- Salary of £12.94 per hour (FTE £23,552 per annum).
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
If you feel have the skills and experience to become our Deputy Service Manager please click ‘apply’ today, we’d love to hear from you!
Please note that you will be subject to a PVG check if you are successful being offer the role of Deputy Service Manager.
The closing date for this role is 16 September 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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Deputy Service Manager across Duns Area employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager across Duns Area
✨Tip Number 1
Get to know the company! Research Royal Voluntary Service and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your experience aligns with the responsibilities of the Deputy Service Manager and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Deputy Service Manager across Duns Area
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy Service Manager role. We want to see how you can contribute to boosting wellbeing for our clients!
Showcase Your Experience: Don’t hold back on sharing your relevant experience in health and social care. We’re looking for someone who can work in a person-centred manner, so give us examples of how you've done this in the past.
Be Person-Centred: Remember, this role is all about supporting our clients. Use your application to demonstrate your communication skills and ability to connect with people at all levels. We love seeing that passion for helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Service Manager role. Familiarise yourself with the responsibilities, especially around client interaction and volunteer management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with clients and volunteers, be prepared to discuss your experience in person-centred care. Share specific examples of how you've supported individuals or led activities that promote wellbeing. This will demonstrate your ability to connect with people at all levels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about past experiences where you had to manage risks or support someone in need. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the types of activities you might organise, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
