At a Glance
- Tasks: Support the Retail Manager in running a busy café and shop at Roseberry Park Hospital.
- Company: Join Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £13.22 per hour with flexible part-time hours and potential for overtime.
- Other info: Be part of a friendly team and enjoy opportunities for personal growth.
- Why this job: Make a difference while gaining valuable experience in retail and customer service.
- Qualifications: Experience in retail or customer service and strong leadership skills required.
The predicted salary is between 13.22 - 13.22 £ per hour.
- Description
- Royal Voluntary Service has an opportunity available for a
- Deputy Manager to join our team at
- Roseberry Park Hospital, Marton Road, Middlesbrough, TS4 3AF . You will join us on a part
- -time, permanent basis , and in return, you will receive a competitive salary of
£13.22 per hour (FTE £24,070 per annum) .
About the Deputy Manager role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS and a real asset in their own right.
Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices.
Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at
Roseberry Park Hospital.
In this role, you will be responsible for
- Support the Retail Manager with the day-to-day running of the shop/café at Roseberry Park Hospital.
- Help ensure operational excellence and consistently high standards across the service.
- Support the leadership, supervision and development of the retail team and volunteers.
- Help the team deliver excellent customer service to patients, visitors, staff and customers.
- Maintain high standards of presentation, cleanliness, stock availability and merchandising.
- Support the Retail Manager to drive sales and profitability through effective retail operations.
- Identify and maximise sales opportunities within the shop/café.
- Assist with ensuring the service operates in line with RVS policies, procedures, mission and values.
- Help create a welcoming and positive environment for customers and colleagues.
- Support the Retail Manager with the smooth and efficient running of the service in their absence.
Hours
14 hours per week (Monday - Friday)
Our retail sites are open on weekends and bank holidays.
There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Deputy Manager
As Deputy Manager, you’ll work alongside the Retail Manager to support the smooth day-to-day running of the shop/café at Roseberry Park Hospital.
You’ll help lead and support the team to deliver excellent customer service, maintain high standards and create a welcoming environment, while also supporting sales, stock management and the overall commercial performance of the service.
Requirements
This is what we're looking for
- Experience of working in a retail, café or customer-facing environment.
- Strong customer service skills, with a friendly, helpful and professional approach.
- Experience of supporting or supervising a team, including employees and volunteers.
- Ability to coach, mentor and motivate others to deliver high standards.
- Good understanding of sales, budgets and cost control, with a commercial mindset.
- Strong organisational skills, with the ability to plan resources and prioritise workloads.
- Good understanding of health and safety, food hygiene, stock control and relevant policies and procedures.
- Confident using systems, management information and reports to support day-to-day operations.
- Excellent communication and interpersonal skills, with the confidence to deal with issues as they arise
- Ability to take responsibility and lead the service in the absence of the Retail Manager.
- A commitment to delivering operational excellence and excellent customer service, in line with Royal Voluntary Service values.
Deputy Manager at Roseberry Park Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager at Roseberry Park Hospital
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Royal Voluntary Service, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Royal Voluntary Service!
We think you need these skills to ace Deputy Manager at Roseberry Park Hospital
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Royal Voluntary Service, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Royal Voluntary Service and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Royal Voluntary Service that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Royal Voluntary Service
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
