Service Coordinator - in Bristol

Royal Voluntary Service has an opportunity available for a Service Coordinator to join our team in the Bristol Area. You will join us on a part-time, permanent basis and in return, you will receive a salary of £13.49 per hour (FTE £24,552 per annum) from 1st April 2026.

About The Service Coordinator Role

Our Health and Community Services provide support to people across Great Britain who are isolated and lonely by helping them to reconnect with their communities and add value to their lives. The successful candidate would need to work within the Bristol area. You will support people aged over 65 who require short-term in-home befriending/social enabling, in order to improve their socialisation options, personal independence and quality of life.

Location: Home based with travel across the Bristol area.

Requirements

• A full, valid driving licence and access to your own vehicle with business use insurance.
• Willingness to undertake training and continuing professional development.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) and be confident in the use of case management systems.
• Agree to undertake, and pass, an enhanced DBS with barred adults check.

Hours: 16 hours per week, working flexible from Monday - Friday.

Responsibilities

• Assisting the Service Manager for effective running of Home Library Service, including the packing and picking of client reading material.
• Liaise with local library staff and RVS volunteers around the reading materials that are to be picked, packed, and delivered.
• Co-ordinating the onboarding process for volunteers including induction, development, day-to-day management and motivation of volunteers.
• Supporting and attending information and promotional events to promote the Home Library Service.
• General administrative duties and management information systems, general correspondence, and communications.

What you’ll need

• A full, valid driving licence and access to your own vehicle with business use insurance.
• Willingness to undertake training and continuing professional development.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) and be confident in the use of case management systems.
• Agree to undertake, and pass, an enhanced DBS with barred adults check.

Skills

• Ability to provide appropriate support and supervision to volunteers and to make decisions that are person centred and in the best interests of clients and volunteers, whilst adhering to service guidelines.
• Excellent communication skills in a range of settings including interaction with clients, delivering presentations and training, and report writing.
• Able to lone work as required and to work as part of a small local team and a larger organisational network of support, while making appropriate decisions.
• Good time management skills and the ability to prioritise one’s own workload, adapt to changing circumstances with a degree of self-direction, and work to service reporting and deadlines.
• Establishing positive and effective working relationships with volunteers, clients, stakeholders & other employees.

Experience

• Knowledge and experience of local services and the issues affecting older people.
• Knowledge and experience of recording data, monitoring and evaluation processes and maintaining databases.
• Experience of working with volunteers and/or volunteer-led support groups.

Knowledge

• Knowledge of GDPR, safeguarding adults, professional boundaries and collaborative working and an understanding of maintaining confidentiality.
• Knowledge of compliance with legislation, and protection of the health, safety and wellbeing of clients, self and all other volunteers and employees.

Job Responsibilities

• To assist the Service Manager in ensuring that the service is delivered in line with service specifications.
• To help with the day-to-day coordination of the service/services including arranging appropriate service cover, by matching volunteers with clients, dealing with email and telephone enquiries, and any complaints, with Service Manager guidance.
• Undertake the promotion of the service with a view to ensuring sufficient recruitment of volunteers and Clients by attending in-person and online promotional events.
• To take an active part in the promotion of the service and to take full advantage of promotion opportunities offered within an allocated geographical area.
• To work directly with individual older people, over the phone and in person, and within their own homes, to develop and oversee the implementation of a personalised support plan aimed at increasing the service users social independence. To review and adjust this plan as required.
• To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area.
• The delivering of volunteer training, both remotely and in person, via pre-prepared training materials.
• To work within an allocated geographical area to collaborate effectively and appropriately with partner agencies to improve social independence amongst older people.
• Key collaborations with health and social care teams, GPs, housing bodies and associations, advice agencies, voluntary sector organisations and faith and community groups etc.
• To ensure that all promotions and partner working events and other key service data is correctly recorded on relevant Royal Voluntary Service databases, and that these are kept up to date, in-line with GDPR guidance.
• To attend and contribute to local area meetings with various stakeholders as required, both online and in-person, with a view to sharing and promoting RVS service information.
• To report any service shortfalls or potential contract deviations to the service manager at an early stage, and to help appropriately rectify these.
• To ensure all agreed standards of customer service and volunteer management standards are met as defined by the local Service Plan.
• Comply with associated statutory standards, policies, procedures and undertake personal training and development e.g. Health and Safety, Data Protection, safeguarding training etc.
• Administration as agreed by the Service Manager, including data entry in the Management Information System, dealing with correspondence and telephone calls.
• To undertake any other reasonable duties commensurate with the purpose and remit of the post as agreed with the Service Manager.

This Is How You’ll Be Doing It

Decision Making

• Generates and promotes solutions. Sees clearly which is the best way forward and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and gain agreements. Achieving this whilst also understanding when to take direction from the Service Manager.

Team Working

• Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Planning and Organising

• Plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Networking

• Easily establishes good relationships with volunteers, service partners and clients; relates well to people at all levels; builds wide and effective networks of contacts.

Adapting and responding to change

• Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Coping with Pressures and Setbacks

• Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Analysing Information

• Enjoys analysing data and seeks to identify and explore the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail.

Enable Volunteers

• Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering.

Equality, Diversity, and Inclusion

• Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.

Job Benefits

• Salary of £13.49 per hour (FTE £24,552 per annum)
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme with 8% employer contributions
• 2 x Base Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career

If you feel have the skills and experience to become our Service Coordinator please click ‘apply’ today, we’d love to hear from you!

The successful candidate will be required to undergo a DBS/PVG check. Closing Date for this role is 23 April 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.