Service Coordinator at Bourmouth in Bournemouth

Royal Voluntary Service has an opportunity available for a Service Coordinator to join our team in the Bournemouth, Christchurch and Poole area. You will join us on a part‐time, permanent basis and in return, you will receive a salary of £13.19 per hour (FTE £24,023 per annum).

Our Health and Community Services provide support to people across Great Britain who are isolated and lonely by helping them to reconnect with their communities and add value to their lives. The successful candidate will work within the Bournemouth, Christchurch and Poole area and support people who are unable to get to their local library by organising a team of volunteers to pick up and deliver books and other reading materials from their local library, every 3 or 4 weeks. The service combines a regular book delivery with a visit by a trusted volunteer, which can provide in‐home befriending and improve their socialisation options, personal independence and quality of life.

Key Responsibilities:

• Assist the Service Manager for effective running of the Home Library Service, including packing and picking of client reading material.
• Liaise with local library staff and RVS volunteers around the reading materials that are to be picked, packed, and delivered.
• Co‐ordinate the onboarding process for volunteers including induction, development, day‐to‐day management and motivation of volunteers.
• Support and attend information and promotional events to promote Home Library Service.
• General administrative duties including Management Information Systems, general correspondence, and communications.

Requirements:

• A full valid driving licence and access to a vehicle with business use car insurance.
• Willingness to undertake training and continuing professional development.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc.) and be confident in the use of case management systems.
• Agree to undertake, and pass, an enhanced DBS with barred adults check.
• Ability to provide appropriate support and supervision to volunteers and make decisions that are person‐centred while adhering to service guidelines.
• Excellent communication skills in a range of settings including interaction with clients, delivering presentations and training, and report writing.
• Ability to lone work as required and work as part of a small local team and a larger organisational network of support.
• Good time management skills and the ability to prioritise one’s own workload.
• Establishing positive and effective working relationships with volunteers, clients, stakeholders & other employees.

Experience & Knowledge:

• Knowledge and experience of local services and the issues affecting older people.
• Knowledge and experience of recording data, monitoring and evaluation processes and maintaining databases.
• Experience of working with volunteers and/or volunteer‐led support groups.
• Knowledge of GDPR, safeguarding adults, professional boundaries and collaborative working.
• Knowledge of compliance with legislation, and protection of the health, safety and wellbeing of clients, self and all other volunteers and employees.

Job Benefits:

• A market‐aligned salary.
• 26 days' holiday (pro‐rated) plus paid statutory Bank Holidays (pro‐rated).
• 2 paid days leave to volunteer.
• Ten weeks' company sick pay following successful completion of probation.
• A great pension scheme with 8% employer contributions.
• 2 × Base Salary Death in Service Benefit, subject to qualification.
• Enhanced Family Leave schemes.
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online.
• A 24‐hour doctor line, financial support with dental/optical and other therapies.
• A free and confidential employee assistance programme with up to six face‐to‐face counselling sessions included.
• Opportunities to discuss flexible working.
• Opportunities to develop new skills and progress your career.
• The chance to make a positive, lasting impact that changes lives, communities, and society.

To apply, click 'apply' today. We’d love to hear from you!

If successful, a DBS/PVG check will be made as part of the pre‐employment checks. The closing date for this role is 12 February 2026. However, we reserve the right to close this vacancy early if sufficient applications are received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.