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- Tasks: Provide friendly service, prepare food and drinks, and manage stock.
- Company: Join the Royal Voluntary Service at Royal Bolton Hospital.
- Benefits: Earn £12.43 per hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Flexible hours, team environment, and opportunities for career growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in retail.
- Qualifications: Customer service skills and a positive attitude are key; training provided.
Employer: Royal Voluntary Service
Location: Royal Bolton Hospital, Minerva Road, BL4 0JR
Pay: £12.43 per hour (FTE £22,638 per annum); part‑time, fixed‑term until 28 February 2026.
Hours: 12 hours per week, 2–3 shifts. Weekend work required; paid overtime may be available.
Responsibilities:
- Provide friendly, helpful and efficient service at all times.
- Welcome customers, inform them about specials or new products, answer questions and accept orders and payments.
- Operate the till and perform cash reconciliation.
- Maintain cleanliness and comply with Health and Safety and food‑hygiene standards.
- Replenish stock and ordering supplies as required.
- Prepare hot and cold drinks (café) and serve freshly made food such as cake, sandwiches and pastries.
- Receive and distribute deliveries, rotate stock and assist with regular stock checks.
- Engage and lead volunteers to ensure a great volunteer experience.
- Be prepared to push loaded trolleys of stock for long distances.
Requirements:
- Previous retail or café experience is an advantage; training will be provided.
- Positive attitude, can‑do mindset and willingness to work.
- Outstanding customer‑service skills.
- Excellent communication and organisational skills.
- Familiarity with email use and internet navigation.
- Flexible approach to working hours.
- Enjoy working within a passionate team of employees and volunteers.
- Proficient literacy and numeracy.
- Knowledge of EPOS/till systems is advantageous.
- Experience with general administrative processes.
- Willingness to undertake training and ongoing professional development.
Benefits:
- Salary of £12.43 per hour (FTE £22,638 per annum)
- 26 days’ holiday pro‑rata plus paid statutory Bank Holidays
- Ten weeks’ company‑sick pay following successful probation
- Great pension scheme and 2× Salary Death-in-Service Benefit (subject to qualification)
- Enhanced family leave schemes and employee benefits package with an exclusive rewards website
- 24‑hour doctor line, dental/optical and other therapies support
- Free and confidential employee assistance programme with up to six counselling sessions
- Extensive online and on‑the‑job training, flexible working possibilities and opportunities to develop new skills and progress your career.
Closing date: 11 December 2025 (may close earlier if the role is filled).
Equality, Diversity and Inclusion: We welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Apply: Click ‘Apply’ today – we’d love to hear from you!
Retail Customer Assistant - Retail & Cafe at Royal Bolton Hospital employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant - Retail & Cafe at Royal Bolton Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service skills and previous experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Assistant - Retail & Cafe at Royal Bolton Hospital
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive attitude and can-do mindset. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Experience: Make sure to highlight any previous retail or café experience you have. Even if it’s not extensive, we value a willingness to learn and grow. Connect your past roles to the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Customer Assistant at Royal Bolton Hospital. Familiarise yourself with the tasks like operating the till, preparing drinks, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing friendly and efficient service, think of examples from your past experiences where you excelled in customer service. Be ready to share how you handled difficult situations or went the extra mile for a customer. This will demonstrate your outstanding customer-service skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
✨Dress the Part
Even though it's a retail and café environment, first impressions matter. Dress smartly and appropriately for the interview. It reflects your professionalism and respect for the opportunity. Plus, it’ll boost your confidence!