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For Companies At a Glance
- Tasks: Provide friendly service, prepare food and drinks, and maintain cleanliness in a hospital café.
- Company: Join the Royal Voluntary Service, making a difference in NHS communities.
- Benefits: Earn £12.43 per hour, enjoy 26 days holiday, and access great training opportunities.
- Other info: Flexible hours, opportunities for overtime, and a supportive work environment.
- Why this job: Be part of a passionate team and positively impact patients' days.
- Qualifications: Customer service skills and a positive attitude are essential; training provided.
The predicted salary is between 12 - 16 £ per hour.
Pay award pending as of 1st April 2026. As our new rates are yet to be published, this will be set to meet or exceed National Minimum Wage laws.
About The Retail Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.43 (FTE £22,638 per annum).
In This Role, You Will Be Responsible For:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 16 hours per week. Flexible over Monday – Friday, between 7:00 am – 6:00 pm. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You’ll Bring As Our Retail Customer Assistant:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communication skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Job Responsibilities:
- To ensure the effective operation of the retail outlet(s) in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
- Provide friendly, helpful, and efficient customer service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertaking cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining, and date‑rotating stock as appropriate.
- Assist in the accurate completion of regular stock checks
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- This role may involve pushing loaded trolleys of stock for long distances
This Is How You’ll Be Doing It:
- Delivers Objectives – Strives to deliver what is expected or required of them and consistently meets objectives and deadlines.
- Quality Orientation – Pays attention, is precise, checks, and completes things.
- Team Working – Enjoys participating in group activities and likes to work with other people.
- Service Delivery Focussed – Identifies and focuses on the individual needs and concerns of the customer or client.
- Following Directions – Is motivated to accept and comply with standards and instructions and delivers accurately on what is promised or expected.
- Interpersonal Sensitivity – Has the ability to interact with others in a sensitive and effective way.
- Equality, Diversity, and Inclusion – Values difference and sets a positive example of inclusive behaviour in all interactions.
Job Benefits:
- Salary of £12.43 (FTE £22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer‑supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 × Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24‑hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
- Extensive online and on‑the‑job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
If you feel you have the skills and experience to become our Retail Customer Assistant please click ‘apply’ today, we’d love to hear from you!
The closing date for this role is 17 April 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Retail Customer Assistant at Monklands Hospital in Airdrie employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Monklands Hospital in Airdrie
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their mission and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your ability to deliver outstanding service during the interview.
✨Tip Number 3
Dress the part! Even though it's a café environment, looking smart and presentable shows that you take the opportunity seriously. Plus, it helps make a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself on their radar and reinforce your interest in joining the team.
We think you need these skills to ace Retail Customer Assistant at Monklands Hospital in Airdrie
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission at Royal Voluntary Service.
Tailor Your Application: Make sure to tailor your application to the Retail Customer Assistant role. Highlight any relevant experience in retail or customer service, and mention how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Customer Assistant role. Familiarise yourself with the responsibilities, such as providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've delivered outstanding service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to adapt your approach to meet individual needs.
✨Prepare for Practical Scenarios
You might be asked to handle a mock customer interaction or demonstrate how you'd operate the till. Practise these scenarios beforehand so you can showcase your skills effectively. Remember, being calm and friendly under pressure is key in a hospital environment!
✨Emphasise Teamwork and Flexibility
This role involves working closely with both staff and volunteers, so highlight your teamwork experience. Be ready to discuss how you’ve collaborated with others in previous jobs and your willingness to adapt to flexible working hours, as this is crucial for success in this position.