At a Glance
- Tasks: Manage customer accounts and build strong relationships to enhance platform usage.
- Company: Join Royal Voluntary Service, a leading charity transforming volunteering in the UK.
- Benefits: Competitive salary, remote work flexibility, and opportunities for career growth.
- Other info: Work in a dynamic environment with a focus on social value and community impact.
- Why this job: Make a real impact by connecting organisations with meaningful volunteering opportunities.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 26749 - 26749 £ per year.
Royal Voluntary Service has an opportunity available for an Account Manager to join our team at GoVo for Business. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £26,749 per annum.
GoVo for Business is an innovative employee volunteering platform that connects people with meaningful volunteering opportunities aligned to an organisation’s values and ESG goals. It is designed and delivered by Royal Voluntary Service, one of the largest volunteering charities in the UK. GoVo for Business makes employee volunteering simple and scalable, and helps turn social action into measurable results, with minimal administrative effort.
About the Account Manager role:
This is an exciting opportunity for someone looking to develop their career in account management within a growing SaaS business. You’ll manage a portfolio of GoVo for Business customers, building strong relationships, helping organisations get the most from the platform and supporting long-term customer retention. Working closely with the Sales team, you’ll identify opportunities to strengthen customer relationships, increase platform adoption and support account growth. This is a varied role where you’ll combine relationship management, commercial awareness and data-driven insights to help customers achieve their goals while contributing to the continued growth of GoVo for Business.
Hours: 35 hours per week
Location: Home based with occasional national travel
Requirements
- Knowledge of commercial awareness and enjoys identifying opportunities to add value.
- Able to work independently within a remote team environment.
- Understanding of B2B customer success principles, including onboarding, engagement, retention and account growth.
- Knowledge of employee volunteering, ESG priorities and how organisations use volunteering to support social value objectives.
Skills
- Highly organised and able to manage multiple priorities and client accounts effectively.
- Excellent written and verbal communication skills and confident in communicating with stakeholders in medium and large organisations.
- Strong analytical skills and is comfortable working with data and reporting.
- Excellent attention to detail and takes ownership of work.
Experience
- Experience in an Account Manager, Account Executive or client relationship role.
- Experience working with corporate customers.
- Experience within a B2B SaaS business.
- Experience using HubSpot or a similar CRM.
- Experience presenting updates or performance reports to customers.
Account Manager - GoVo for Business at Royal Voluntary Service employer: Royal Voluntary Service
Royal Voluntary Service is an excellent employer, offering a supportive work culture where your contributions truly make a difference in the community. Located at Gartnavel General Hospital in Glasgow, employees enjoy flexible hours, competitive pay, and numerous opportunities for career growth, making it a rewarding place to work for those passionate about customer service and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - GoVo for Business at Royal Voluntary Service
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Royal Voluntary Service.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Royal Voluntary Service.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Royal Voluntary Service.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Royal Voluntary Service. Apply directly through us to stand out!
We think you need these skills to ace Account Manager - GoVo for Business at Royal Voluntary Service
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Royal Voluntary Service. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Account Manager - GoVo for Business at Royal Voluntary Service, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Royal Voluntary Service
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Royal Voluntary Service. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
