At a Glance
- Tasks: Provide top-notch IT support and lead a dynamic Helpdesk team.
- Company: Join the world’s number 1 ranked veterinary school, RVC.
- Benefits: Enjoy a competitive salary, generous leave, and free gym access.
- Other info: Work in a vibrant community with excellent career growth opportunities.
- Why this job: Make a real impact in a supportive, fast-paced environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 40528 - 51470 £ per year.
We are seeking a skilled, motivated, and experienced IT professional to join our team as a Senior IT/AV Support Technician. This is a fantastic opportunity to build on your existing expertise in a fast-paced, supportive, and varied environment—contributing to the delivery of high-quality IT services across the Royal Veterinary College (RVC).
In this hands-on role, you will work closely with the IT Resources Manager, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you will also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems.
Your responsibilities will include leading and motivating the Helpdesk team, diagnosing, and resolving technical issues across a wide range of hardware, software, and operating systems - including audio-visual equipment. You will also offer guidance and support to students with their personal devices, making every day varied and rewarding.
Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You will be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.
We are seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- Generous 30 days annual leave (plus bank holidays and concessionary days)
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- Free membership to gym facilities at Camden and the Sports and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
- Cycle to work scheme
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
Senior IT/AV Technician in Potters Bar employer: Royal Veterinary College
At the Royal Veterinary College, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located near Potters Bar, our commitment to employee growth is reflected in our competitive benefits package, which includes generous annual leave, a pension scheme, and onsite gym membership, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT/AV Technician in Potters Bar
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Royal Veterinary College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Royal Veterinary College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Royal Veterinary College!
✨Direct Apply to Royal Veterinary College
Let's not forget to apply directly through the Royal Veterinary College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT/AV Technician in Potters Bar
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Royal Veterinary College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Royal Veterinary College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Royal Veterinary College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
