At a Glance
- Tasks: Lead front-of-house teams and enhance client services in equine veterinary care.
- Company: Join RVC Equine, a leader in compassionate veterinary services.
- Benefits: Enjoy 30 days annual leave, competitive pension, and free gym access.
- Other info: Dynamic workplace with opportunities for professional development and a focus on equality.
- Why this job: Make a real impact in equine care while leading a passionate team.
- Qualifications: Experience in equine veterinary support and strong leadership skills required.
The predicted salary is between 40528 - 51470 £ per year.
Salary: £40,528 to £51,470 Per Annum Including London Weighting
Permanent / Full Time
Closing Date: 23:59 BST on Sunday 14 June 2026
Interview Date: Monday 22 June 2026
Reference: CSS-0122-26
About RVC Equine
RVC Equine is dedicated to offering high quality compassionate first opinion and referral veterinary care.
Role Overview
We have an exciting new opportunity for an Equine Client Services Manager to lead our busy Equine front of house teams. Reporting to the Clinical Operations Manager, the ECSM is an essential member of the RVC Equine Management Team with a key focus on improving efficiency, productivity, and delivery of a first-class service to hospital and practice clients, referring veterinary surgeons, and key stakeholders internally and externally.
Responsibilities
- The Client Services Manager will lead and have overall responsibility for the ‘front of house’ teams across all RVC Equine practices and the referral hospital.
- The role will work closely with the Clinical Operations Manager and the RVC Equine Management Team to ensure that RVC Equine hospital and practices perform to the highest possible clinical and professional standards.
- Leading and managing front-of-house teams.
- Driving process improvement from data capture and developing procedural change.
- Ensuring efficient, high-quality customer service to clients and stakeholders.
Qualifications & Experience
The ideal applicant will be passionate about delivering first-class customer service, be process-driven and an effective change leader. This post would suit a detail-oriented team leader with extensive experience in equine veterinary support services or practice management. The ability to identify areas for process improvement from data capture and structure appropriate procedural change is essential. Looking for a proficient communicator with a positive, enthusiastic approach to leadership, and excellent interpersonal skills.
Benefits
- Competitive and attractive pension package.
- Generous 30 days annual leave (plus bank holidays + concessionary days).
- Opportunities for regular development and in-house training.
- Access to free in-house CPD.
- Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included).
- Cycle to work scheme.
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus.
- A range of family friendly policies, including adoption, maternity and paternity pay and leave.
- Various company benefits such as the Cycle to Work scheme, TOTUM card and Apple Products discounts.
Contact
Potential applicants wishing to discuss this position informally are encouraged to contact Natalie Hubble (Clinical Operations Manager) email: nhubble@rvc.ac.uk
Equality
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
Equine Client Services Manager (ECSM) in Potters Bar employer: Royal Veterinary College
RVC Equine is an exceptional employer, offering a supportive and dynamic work environment for the Equine Client Services Manager role. With a strong focus on employee development, generous benefits including 30 days of annual leave, and access to a state-of-the-art Fitness and Wellbeing Centre, RVC Equine fosters a culture of excellence and teamwork. Located in a vibrant area, the company prioritises work-life balance and provides unique opportunities for professional growth within the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Equine Client Services Manager (ECSM) in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to your connections in the equine veterinary field and let them know you're on the hunt for the Equine Client Services Manager role. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching RVC Equine thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the ECSM role. The more you practice, the more confident you'll feel when the real deal comes around.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the RVC Equine family. Good luck!
We think you need these skills to ace Equine Client Services Manager (ECSM) in Potters Bar
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Equine Client Services Manager role. Highlight your experience in customer service and team leadership, and don’t forget to mention any relevant equine veterinary support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering first-class service and your ability to drive process improvements. Keep it engaging and personal – we want to see your enthusiasm!
Showcase Your Communication Skills:As a Client Services Manager, strong communication is key. In your application, demonstrate your interpersonal skills and how you've effectively led teams in the past. We love seeing examples of your positive approach to leadership!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at Royal Veterinary College
✨Know Your Stuff
Make sure you understand the role of an Equine Client Services Manager inside out. Familiarise yourself with RVC Equine's values and services, and be ready to discuss how your experience aligns with their mission of providing first-class veterinary care.
✨Showcase Your Leadership Skills
As a potential leader of front-of-house teams, be prepared to share examples of how you've successfully managed teams in the past. Highlight your ability to drive process improvements and deliver exceptional customer service, as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've improved processes or resolved conflicts, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and the organisation. You might ask about the current challenges facing the front-of-house teams or how success is measured in this position.
