At a Glance
- Tasks: Be the friendly face of our veterinary hospital, providing exceptional client support.
- Company: Join a compassionate team at a unique veterinary hospital.
- Benefits: Enjoy a competitive pension, fitness centre access, and family-friendly policies.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Make a real difference in clients' lives while working in a supportive environment.
- Qualifications: Experience in client-facing roles and strong admin skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital. This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities:
- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Ensuring consents completed, relevant deposits/insurance documents taken at time of patient admission
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments
What We’re Looking For:
- Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
- Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
- Exceptional attention to detail and accuracy
- Experience in basic accounts processes
- Experience handling insurance claims is highly desirable
- Superb communication and interpersonal skills
- Confidence in discussing sensitive topics with empathy and discretion
- Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day. Normal working hours will be 14 hours per week working Thursday and Friday, covering between the hours of 8.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
Client Services Coordinator (Front of House - Accounts) in Potters Bar employer: Royal Veterinary College
At the Royal Veterinary College, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located near Potters Bar, our commitment to employee growth is reflected in our competitive benefits package, which includes generous annual leave, a pension scheme, and onsite gym membership, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator (Front of House - Accounts) in Potters Bar
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Veterinary College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Veterinary College and let us see your personality shine through!
We think you need these skills to ace Client Services Coordinator (Front of House - Accounts) in Potters Bar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Veterinary College.
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Veterinary College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Veterinary College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Veterinary College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Veterinary College will surely appreciate.
