At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for students and staff.
- Company: Join the Royal Veterinary College, a leader in education and innovation.
- Benefits: Enjoy 30 days annual leave, a competitive pension, and free gym access.
- Other info: Hybrid working options available and a vibrant campus culture.
- Why this job: Make a real difference in a supportive environment while developing your IT skills.
- Qualifications: Strong communication and problem-solving skills; experience in higher education is a plus.
The predicted salary is between 35311 - 40528 £ per year.
We’re seeking a skilled, motivated, and experienced IT professional to join our team as an IT/AV Technician. This is a fantastic opportunity to build on your existing expertise in a fast‑paced, supportive, and varied environment—contributing to the delivery of high‑quality IT services across the Royal Veterinary College (RVC).
In this hands‑on role, you’ll work closely with the IT Resources Manager, the Helpdesk team, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Camden campus, you’ll also occasionally travel to our Hawkshead campus to support and maintain over 2,000 University‑managed Windows systems across both sites.
Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager. A Working from Home Policy is in operation providing hybrid working opportunities as appropriate.
Responsibilities- Diagnose and resolve technical issues across a wide range of hardware, software, and operating systems—including audio‑visual equipment.
- Offer guidance and support to students with their personal devices.
- Maintain and troubleshoot over 2,000 Windows systems across both campuses.
- Collaborate with other IT staff to deliver user‑focused, reliable IT services that support the College’s strategic goals.
- Strong communication skills and proven experience working with both hardware and software in a complex, user‑focused environment.
- Experience in higher education is highly desirable.
- Solid background in troubleshooting, technical problem‑solving, and analytical thinking.
- Ability to work confidently with technical and non‑technical colleagues to ensure seamless support across the institution.
- Self‑motivated and able to handle a varied workload.
- Competitive and attractive pension package.
- Generous 30 days annual leave (plus bank holidays + concessionary days).
- Access to free in‑house CPD and funded external CPD.
- Family‑friendly policies, including adoption, maternity and paternity pay and leave.
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included).
- Cycle to work scheme.
- Free mini‑bus service to and from Potters Bar station and Hawkshead Campus.
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
IT/AV Technician in London employer: Royal Veterinary College
The Royal Veterinary College (RVC) is an exceptional employer, offering a dynamic and supportive work environment for IT professionals. With competitive salaries, generous annual leave, and access to a state-of-the-art Fitness and Wellbeing Centre, employees enjoy a healthy work-life balance. The RVC also prioritises professional development through free in-house CPD and funded external training, making it an ideal place for those looking to grow their careers while contributing to high-quality IT services in the higher education sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT/AV Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at RVC or similar institutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your troubleshooting and technical problem-solving abilities. Bring this along to interviews to demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for common interview questions related to IT support and AV equipment. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace IT/AV Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT/AV Technician role. Highlight your relevant experience with hardware, software, and any AV equipment you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in higher education makes you a great fit. Keep it engaging and personal—let us know who you are!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your troubleshooting and analytical thinking abilities. Share specific examples of how you've resolved technical issues in the past. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Royal Veterinary College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of issues you've resolved in the past, particularly in a higher education setting.
✨Showcase Your Communication Skills
Since you'll be working with both technical and non-technical colleagues, practice explaining complex concepts in simple terms. Think of scenarios where you've successfully communicated with users who may not be tech-savvy.
✨Demonstrate Problem-Solving Abilities
Prepare to share your approach to diagnosing and resolving technical issues. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with the RVC Environment
Research the Royal Veterinary College and its IT services. Understanding their strategic goals and how your role as an IT/AV Technician fits into that will show your genuine interest and help you stand out during the interview.
