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- Tasks: Be the friendly face of our veterinary hospital, providing exceptional client service and support.
- Company: Join a caring veterinary team dedicated to making a difference in pet health.
- Benefits: Enjoy a competitive pension, family-friendly policies, and free gym membership.
- Why this job: Make a real impact by helping clients and their pets feel welcome and supported.
- Qualifications: Experience in client-facing roles and strong admin skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Responsibilities
- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Processing and sending invoices in a timely and accurate manner
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments
Qualifications
- Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
- Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
- Exceptional attention to detail and accuracy
- Experience in basic accounts processes
- Experience handling insurance claims is highly desirable
- Superb communication and interpersonal skills
- Confidence in discussing sensitive topics with empathy and discretion
- Highly organised, conscientious, and diligent in your work
Benefits
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- On site café and restaurant
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Client Services Coordinator (Front of House - Accounts) employer: Royal Veterinary College
Contact Detail:
Royal Veterinary College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator (Front of House - Accounts)
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our mission and how you can contribute to delivering exceptional service in a client-facing role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and sensitive topics, we recommend role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills during the interview. Bring a notepad to jot down important points and demonstrate how you manage your time effectively. We love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of landing that job!
We think you need these skills to ace Client Services Coordinator (Front of House - Accounts)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences have shaped your approach to client service.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in client-facing roles. We love seeing how your skills align with what we’re looking for, so don’t just send a generic CV – personalise it for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Royal Veterinary College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with the key tasks like greeting clients, processing payments, and handling insurance claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a high level of empathy, think of examples from your past experiences where you've successfully handled sensitive situations. Be ready to discuss how you approached these scenarios and what the outcomes were. This will highlight your ability to connect with clients on a personal level.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and stay organised, especially when dealing with multiple tasks like processing invoices and handling client queries. You could mention specific tools or methods you use to keep everything in order, which will show that you can handle the demands of the role effectively.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex topics simply and empathetically. This will help you feel more at ease during the actual interview.
