At a Glance
- Tasks: Provide first-class customer service to clients and veterinary staff during out-of-hours shifts.
- Company: Join the friendly Out of Hours team at the Royal Veterinary College.
- Benefits: Enjoy a competitive pension, family-friendly policies, and free gym membership.
- Other info: Full training provided, with opportunities for professional development and career growth.
- Why this job: Make a real difference in animal care while developing your skills in a supportive environment.
- Qualifications: Experience in reception work and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 19-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight.
The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.
This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.
The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded. Full training will be given for this unique role.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community. We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.
Client Services Co-ordinator OOH employer: Royal Veterinary College
At the Royal Veterinary College, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located near Potters Bar, our commitment to employee growth is reflected in our competitive benefits package, which includes generous annual leave, a pension scheme, and onsite gym membership, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Co-ordinator OOH
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Veterinary College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Veterinary College and let us see your personality shine through!
We think you need these skills to ace Client Services Co-ordinator OOH
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Veterinary College.
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Veterinary College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Veterinary College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Veterinary College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Veterinary College will surely appreciate.
