At a Glance
- Tasks: Process insurance claims and provide compassionate support to clients in a busy veterinary hospital.
- Company: Join a collaborative and caring team at a leading veterinary hospital.
- Benefits: Competitive salary, generous pension, free gym membership, and family-friendly policies.
- Other info: 35 hours per week with opportunities for career growth and development.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in client-facing roles, strong admin skills, and excellent communication.
The predicted salary is between 29329 - 31930 £ per year.
We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital. Please note that this role is for a 1 year Fixed-Term Contract.
In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge. This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.
Key Responsibilities:
- Process claims efficiently within agreed service levels
- Review veterinary invoices, clinical notes, and medical histories
- Handle and accurately process client and patient information
- Identify and resolve discrepancies promptly and efficiently
- Manage incoming calls and emails
- Process card and cash payments
- Liaise with vets, colleagues, and external insurance companies for additional information when required
What We are Looking For:
- Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
- Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
- Excellent attention to detail and a high level of accuracy
- Previous experience in insurance claims handling (desirable)
- Superb communication and interpersonal skills
- Confidence in discussing sensitive topics with empathy and discretion
- Highly organised, conscientious, and diligent in your work
- Ability to manage a high workload and prioritise effectively
This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community. We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.
Client Services Co-Ordinator Claims employer: Royal Veterinary College
At the Royal Veterinary College, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located near Potters Bar, our commitment to employee growth is reflected in our competitive benefits package, which includes generous annual leave, a pension scheme, and onsite gym membership, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Co-Ordinator Claims
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Veterinary College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Veterinary College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Co-Ordinator Claims
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Veterinary College:Your cover letter is your chance to shine! Tell us why you want to work at Royal Veterinary College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Veterinary College!
How to prepare for a job interview at Royal Veterinary College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
