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- Tasks: Diagnose tech issues and support students with their devices daily.
- Company: Join a vibrant social network focused on enhancing student experiences.
- Benefits: Enjoy 30 days leave, gym membership, and hybrid working options.
- Why this job: Be part of a collaborative team making a real impact in education.
- Qualifications: Strong communication and troubleshooting skills; experience in higher education preferred.
- Other info: Normal hours are 9am-5pm, Monday to Friday, with flexibility.
The predicted salary is between 43200 - 72000 £ per year.
Responsibilities
- Diagnose and resolve technical issues across hardware, software, and operating systems, including audio-visual equipment.
- Provide guidance and support to students with personal devices.
- Ensure efficient troubleshooting, effective communication, and collaboration across teams.
Qualifications
- Strong communication skills.
- Experience with hardware and software in a user-focused environment.
- Experience in higher education is highly desirable.
- Proven troubleshooting and problem-solving skills.
- Ability to work with both technical and non-technical colleagues.
Benefits
- Competitive salary and pension scheme.
- 30 days annual leave plus bank holidays.
- Family-friendly policies.
- Free gym membership at Camden and Hawkshead.
- Cycle to work scheme.
Additional Information
Normal working hours are 35 per week, Monday to Friday, 9am–5pm, with possible variations. Hybrid working is available. For more information, contact Gwyn Jervis, Head of IT Services.
Senior IT Technician employer: Royal Veterinary College, U. of London
Contact Detail:
Royal Veterinary College, U. of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT support, especially those relevant to higher education. This will not only help you during interviews but also show your commitment to staying updated in a fast-paced field.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise when discussing your experiences. Since the role requires collaboration with both technical and non-technical colleagues, showcasing your ability to bridge that gap will be crucial.
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and resolving technical issues, particularly in hardware and software. Emphasise any experience you have in a user-focused environment, especially within higher education.
Craft a Strong Cover Letter: In your cover letter, demonstrate your strong communication skills and ability to work with both technical and non-technical colleagues. Provide specific examples of how you've successfully supported users in the past.
Showcase Problem-Solving Skills: Include examples in your application that showcase your troubleshooting and problem-solving skills. Describe situations where you effectively resolved technical issues and the impact it had on users or teams.
Highlight Team Collaboration: Mention any experiences where you collaborated with different teams to achieve a common goal. This is crucial as the role requires effective communication and collaboration across teams.
How to prepare for a job interview at Royal Veterinary College, U. of London
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your problem-solving process and any tools or methods you used to achieve successful outcomes.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to work with both technical and non-technical colleagues effectively.
✨Familiarise Yourself with Higher Education IT Needs
Research common IT challenges faced in higher education settings. Being knowledgeable about the unique requirements of students and staff in this environment will show your commitment and understanding of the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the types of hardware and software you'll be working with, and the support provided for personal devices. This shows your interest in the position and helps you gauge if it's the right fit for you.
