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- Tasks: Join our Out of Hours team, providing top-notch service to clients and vets.
- Company: Be part of the Royal Veterinary College, a leader in animal care and education.
- Benefits: Enjoy flexible hours, a competitive pension, gym access, and family-friendly policies.
- Why this job: Make a real impact in animal care while developing your customer service skills.
- Qualifications: Passion for customer service and experience in a busy reception environment required.
- Other info: Full training provided; CPD is encouraged and funded.
Queen Mother Hospital
We are seeking a Client Services Coordinator to join our friendly Out of Hours team at the Royal Veterinary College. The role involves working approximately 20 hours per week on a rolling three-week rota, within our opening hours of 6pm to Midnight from Monday to Friday, and two out of three weekends, covering shifts between 8am and Midnight. The position is based at the Queen Mother Hospital for Animals and focuses on providing a first-class, customer-focused service to hospital clients, veterinary surgeons, and visitors, acting as a vital link between these groups and the hospital clinical staff during emotional times.
The Out of Hours team is essential for maintaining the seamless operation of our 24/7 service, supporting the administration, accounts, and reception teams.
This role offers an excellent opportunity to develop skills in all aspects of our busy Front of House, delivering outstanding care and customer service to patients, clients, and the veterinary community. You will work alongside RVC clinical teams and students to provide a friendly and professional service.
The ideal candidate will have a passion for high-quality customer service, experience in reception work within a busy, client-focused environment, and an enthusiastic, personable approach to client and patient care. CPD is encouraged and funded.
Full training will be provided for this unique role.
We offer a generous benefits package, including:
- Competitive pension scheme
- Family-friendly policies, including adoption, maternity, and paternity leave and pay
- Free membership to the on-site Fitness and Wellbeing Centre (gym, badminton, climbing wall, Zumba, yoga, Pilates classes)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
To discuss the role further, please contact Kerry Hayes.
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Client Services Co-ordinator OOH employer: Royal Veterinary College, U. of London
Contact Detail:
Royal Veterinary College, U. of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Co-ordinator OOH
✨Tip Number 1
Familiarise yourself with the Royal Veterinary College and its values. Understanding their commitment to high-quality customer service and animal care will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of the Queen Mother Hospital. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your customer service skills. Think about situations where you successfully handled difficult clients or provided exceptional support in a busy environment.
✨Tip Number 4
Show your enthusiasm for the role by researching common challenges faced in Out of Hours services. Being able to discuss these challenges and how you would approach them can set you apart from other candidates.
We think you need these skills to ace Client Services Co-ordinator OOH
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Services Coordinator position. Tailor your application to highlight relevant experience in customer service and reception work.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in client-focused roles. Emphasise any specific skills related to customer service, teamwork, and communication that align with the job description.
Write a Personalised Cover Letter: In your cover letter, express your passion for high-quality customer service and your enthusiasm for working in a veterinary environment. Mention how your previous experiences make you a suitable candidate for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Veterinary College, U. of London
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Services Coordinator. Be prepared to discuss how your previous experience aligns with the role, especially in customer service and reception work.
✨Show Your Passion for Customer Service
Since this role focuses heavily on providing high-quality customer service, be ready to share specific examples of how you've delivered exceptional service in the past. Highlight your enthusiasm for helping clients and patients during emotional times.
✨Demonstrate Teamwork Skills
The position involves working closely with clinical teams and students. Prepare to discuss your experience in collaborative environments and how you contribute to a positive team dynamic, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the Out of Hours team and the hospital's operations. This shows your genuine interest in the role and helps you assess if the environment is the right fit for you.
