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- Tasks: Provide administrative support for Pain Services, handling enquiries and booking appointments.
- Company: Join the Royal United Hospitals Bath, a compassionate and inclusive healthcare provider.
- Benefits: Enjoy a supportive work environment, staff wellbeing programmes, and career development opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience in a dynamic setting.
- Qualifications: Excellent communication skills and some customer service or administration experience preferred.
- Other info: Be part of a team that values diversity and promotes a culture of learning.
The predicted salary is between 24000 - 36000 £ per year.
2 weeks ago Be among the first 25 applicants
Job Overview
A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services.
The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and so you will need to be flexible, adaptable and be able to work using initiative.
Main duties of the job
- To provide administrative support to the Pain Specialty. This will include: responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard
- Registering all patients on the Millennium system in a timely manner
- Maintaining accurate records to track patient pathways, within the 18 week breach period
- Ordering items via UNIT 4 purchasing system. These will include: stationery, equipment, courses, travel, accommodation, invoicing (for Private patients) and any other request
- To maintain records of the Pain Specialty activity data
- Attending and participating in meetings, across the Specialty. Taking minutes where directed by Line Manager
- To provide administration cover across the Specialty/ Directorate as directed
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications
Essential criteria
- Excellent standard of English
Knowledge
Essential criteria
- 1 year Customer service/administration experience
Desirable criteria
- Previous healthcare administration experience
Knowledge
Essential criteria
- Organisation
Knowledge
Essential criteria
- Experience of Word, Excel and clinical administrative systems
Please note
Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa\’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
- Pain Administrator JD (PDF, 296.9KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Tim Lane Job title Administration Manager Email address tim.lane@nhs.net Telephone number 01225 821411
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Pain Specialty Administrator employer: Royal United Hospitals
Contact Detail:
Royal United Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pain Specialty Administrator
✨Tip Number 1
Get to know the Pain Services team! Reach out on LinkedIn or through social media to connect with current employees. A friendly chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. Think about how your skills can contribute to the dynamic environment at RUH, and be ready to share examples!
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio with examples of your previous work or projects that demonstrate your ability to manage tasks effectively in a fast-paced setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RUH team and contributing to patient care.
We think you need these skills to ace Pain Specialty Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Pain Specialty Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t shy away from showcasing your excellent English skills. Whether it’s in your cover letter or CV, let us know how you’ve effectively communicated in past roles.
Be Organised and Clear: In a fast-paced environment like ours, organisation is key! Make sure your application is well-structured and easy to read. A clear layout will help us see your attention to detail right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the info you need to get your application in smoothly!
How to prepare for a job interview at Royal United Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Pain Specialty Administrator role. Familiarise yourself with the key responsibilities like processing referrals and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs or experiences. Whether it's handling customer inquiries or liaising with colleagues, having specific anecdotes ready will demonstrate your capability.
✨Demonstrate Flexibility and Adaptability
The job requires someone who can thrive in a dynamic environment. Think of times when you've had to adapt quickly to changes or manage multiple tasks at once. Sharing these experiences will highlight your ability to handle the fast-paced nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.