At a Glance
- Tasks: Provide vital admin support to our Maternity Services team and help families during important moments.
- Company: Join the Royal United Hospitals Bath, a caring and supportive healthcare environment.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities to grow in a rewarding healthcare setting.
- Why this job: Be part of a team that supports families through significant life events.
- Qualifications: GCSE English and Maths, good customer care skills, and admin experience required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives. We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams. You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health. Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
Main duties of the job
- Provide an efficient, professional reception service that instils confidence in patients and relatives.
- Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
- Provide clear, relevant information to women and their relatives.
- Answer telephone enquiries.
- Communicate effectively with Midwifery teams.
- Photocopying and ordering supplies.
- Making patient appointments.
Person specification
- GCSE English and Maths (or equivalent).
- Computer experience.
- Working face to face with the public in a busy environment – good customer care skills.
- Previous reception experience.
- Experience in an administrative post.
- Ability to perform basic functions of Microsoft Office effectively – Word, Outlook, etc.
- The ability to work efficiently as part of a team.
- Knowledge of medical terminology.
- Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
- Experience of dealing with difficult and sensitive situations.
Maternity Services Administrator & Patient Support employer: Royal United Hospitals
At the Royal United Hospitals Bath, we pride ourselves on being an exceptional employer that values the contributions of our staff in making a real difference in patients' lives. Our supportive work culture fosters collaboration and professional growth, offering numerous opportunities for development within the healthcare sector. Located in a vibrant community, we provide a fulfilling environment where you can thrive while supporting families during their most significant moments.
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Services Administrator & Patient Support
✨Tip Number 1
Network like a pro! Reach out to people in the maternity services field, whether through LinkedIn or local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the Royal United Hospitals Bath and their maternity services. Knowing their values and recent initiatives will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with patients and midwives, being clear and confident in your responses will make a great impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re keen on joining our team at StudySmarter.
We think you need these skills to ace Maternity Services Administrator & Patient Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Maternity Services Administrator role. Highlight your administrative experience, customer care skills, and any relevant healthcare background to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our Maternity Services team and how your previous experiences have prepared you for this role. Keep it personal and engaging – we want to get to know you!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling sensitive situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Royal United Hospitals
✨Know Your Role
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and how your skills align with them. This will help you articulate why you're the perfect fit for the Maternity Services Administrator & Patient Support role.
✨Showcase Your Customer Care Skills
Since this role involves working face-to-face with patients and their families, be prepared to discuss your previous customer care experiences. Think of specific examples where you provided excellent service or handled sensitive situations effectively, as this will demonstrate your capability in a busy environment.
✨Brush Up on Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Take some time to review common terms related to maternity services, as this knowledge will show your commitment to the role and help you communicate more effectively with midwifery teams.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is right for you.
