At a Glance
- Tasks: Provide vital admin support to our Maternity Services team and help families during important moments.
- Company: Join the Royal United Hospitals Bath, a caring and supportive healthcare environment.
- Benefits: Flexible working hours, competitive salary, and the chance to make a real difference.
- Other info: Dynamic role with opportunities to grow in a rewarding healthcare setting.
- Why this job: Be part of a team that supports families and contributes to their wellbeing.
- Qualifications: GCSE English and Maths, customer care skills, and admin experience required.
The predicted salary is between 23970 - 25674 £ per year.
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives. We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams. You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health. Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
Main duties of the job
- Provide an efficient, professional reception service that instils confidence in patients and relatives.
- Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
- Provide clear, relevant information to women and their relatives.
- Answer telephone enquiries.
- Communicate effectively with Midwifery teams.
- Photocopying and ordering supplies.
- Making patient appointments.
Person specification
- GCSE English and Maths (or equivalent).
- Computer experience.
- Working face to face with the public in a busy environment – good customer care skills.
- Previous reception experience.
- Experience in an administrative post.
- Ability to perform basic functions of Microsoft Office effectively – Word, Outlook, etc.
- The ability to work efficiently as part of a team.
- Knowledge of medical terminology.
- Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
- Experience of dealing with difficult and sensitive situations.
Maternity Administrator employer: Royal United Hospitals
At the Royal United Hospitals Bath, we pride ourselves on being an exceptional employer that values the contributions of our staff in making a real difference in the lives of families. Our supportive work culture fosters collaboration and professional growth, offering opportunities to develop your skills within a dynamic Maternity Services team. With a focus on patient care and a commitment to employee well-being, you will find a rewarding environment where your efforts are truly appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in maternity services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles in healthcare. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or supported teams in previous roles. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Maternity Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Maternity Administrator role. Highlight any relevant admin experience, especially in healthcare settings, and don’t forget to mention your customer care skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting families during important moments. Share specific examples of how you've provided excellent administrative support in the past.
Showcase Your Communication Skills:Since this role involves liaising with midwifery teams and patients, make sure to demonstrate your strong communication skills in your application. Mention any experience you have in handling sensitive situations or providing clear information.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to our team!
How to prepare for a job interview at Royal United Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Maternity Administrator role. Familiarise yourself with the key responsibilities like coordinating appointments and supporting patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Care Skills
Since this role involves working face to face with the public, be prepared to discuss your previous customer care experiences. Think of specific examples where you've handled difficult situations or provided exceptional service. This will highlight your ability to instil confidence in patients and relatives.
✨Brush Up on Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Take some time to review common terms related to maternity services. This will not only help you in the interview but also in your day-to-day tasks if you land the job.
✨Demonstrate Flexibility and Teamwork
Flexibility is key in this role, so be ready to discuss how you've adapted to changing environments in the past. Share examples of how you've worked effectively as part of a team, especially in busy settings. This will show that you can handle the varied demands of the position.
