At a Glance
- Tasks: Provide vital admin support to our Maternity Services team and help families during important moments.
- Company: Join the Royal United Hospitals Bath, a caring and supportive healthcare environment.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities to grow in a rewarding healthcare setting.
- Why this job: Be part of a team that supports families through their maternity journey.
- Qualifications: GCSE English and Maths, plus good customer care and admin skills.
The predicted salary is between 23970 - 25674 £ per year.
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives. We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams. You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health. Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
Main duties of the job
- Provide an efficient, professional reception service that instils confidence in patients and relatives.
- Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
- Provide clear, relevant information to women and their relatives.
- Answer telephone enquiries.
- Communicate effectively with Midwifery teams.
- Photocopying and ordering supplies.
- Making patient appointments.
Person specification
- GCSE English and Maths (or equivalent).
- Computer experience.
- Working face to face with the public in a busy environment – good customer care skills.
- Previous reception experience.
- Experience in an administrative post.
- Ability to perform basic functions of Microsoft Office effectively – Word, Outlook, etc.
- The ability to work efficiently as part of a team.
- Knowledge of medical terminology.
- Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
- Experience of dealing with difficult and sensitive situations.
Maternity Services Administrator & Patient Support in Bath employer: Royal United Hospitals
At the Royal United Hospitals Bath, we pride ourselves on being an exceptional employer that values the contributions of our staff in making a real difference in the lives of families. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development within the healthcare sector. Located in a vibrant community, we provide a fulfilling environment where you can thrive while supporting vital maternity services.
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Services Administrator & Patient Support in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the maternity services field, whether through LinkedIn or local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the Royal United Hospitals Bath and their maternity services. Knowing their values and recent initiatives will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with patients and midwives, being able to convey information clearly and empathetically is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Maternity Services Administrator & Patient Support in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer care. We want to see how your skills align with the role, so don’t be shy about showcasing your previous work in busy environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting families during important moments. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, highlight any experience you have in providing clear information and support. We value effective communication, so give us examples of how you've excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Royal United Hospitals
✨Know Your Role
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around administrative support and patient communication. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Care Skills
Since this role involves working face-to-face with patients, be prepared to discuss your customer care experience. Think of specific examples where you’ve provided excellent service or handled difficult situations. This will demonstrate your ability to instil confidence in patients and relatives.
✨Brush Up on Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Take some time to review common terms related to maternity services. This knowledge will not only impress your interviewers but also show that you’re serious about the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
