At a Glance
- Tasks: Provide vital admin support to our Maternity Services team and help families during important moments.
- Company: Join the Royal United Hospitals Bath, a caring and supportive healthcare environment.
- Benefits: Flexible working hours, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities to work across various specialist pathways.
- Why this job: Be part of a team that supports families and contributes to their wellbeing.
- Qualifications: GCSE English and Maths, customer care skills, and admin experience required.
The predicted salary is between 23000 - 26000 £ per year.
Are you an experienced Administrator looking for a role where you can truly make a difference? Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives. We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams. You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health. Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.
Main duties of the job
- Provide an efficient, professional reception service that instils confidence in patients and relatives.
- Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.
- Provide clear, relevant information to women and their relatives.
- Answer telephone enquiries.
- Communicate effectively with Midwifery teams.
- Photocopying and ordering supplies.
- Making patient appointments.
Person specification
- GCSE English and Maths (or equivalent).
- Computer experience.
- Working face to face with the public in a busy environment – good customer care skills.
- Previous reception experience.
- Experience in an administrative post.
- Ability to perform basic functions of Microsoft Office effectively – Word, Outlook, etc.
- The ability to work efficiently as part of a team.
- Knowledge of medical terminology.
- Previous experience of working in the NHS or similar healthcare setting (patient/customer focused environment).
- Experience of dealing with difficult and sensitive situations.
Maternity Administrator in Bath employer: Royal United Hospitals
At the Royal United Hospitals Bath, we pride ourselves on being an exceptional employer that values the contributions of our staff in making a real difference in the lives of families. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development within the NHS framework. Located in a vibrant community, we provide a fulfilling environment where you can thrive while supporting vital maternity services.
StudySmarter Expert Advice🤫
We think this is how you could land Maternity Administrator in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Royal United Hospitals Bath on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. Think about how your experience aligns with the duties mentioned in the job description, especially around patient support and communication.
✨Tip Number 3
Show your passion for maternity services! During interviews, share why you want to work in this field and how you can contribute to supporting families. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Maternity Administrator in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and customer care. We want to see how your skills align with the role of Maternity Administrator, so don’t be shy about showcasing your previous work in busy environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting families during important moments. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills:Since this role involves liaising with midwives and patients, highlight any experience you have in effective communication. Whether it’s face-to-face or over the phone, we want to know how you handle queries and provide support.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Royal United Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Maternity Administrator role. Familiarise yourself with the key responsibilities like coordinating appointments and supporting patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Care Skills
Since this role involves working face-to-face with patients, be prepared to discuss your previous customer care experiences. Think of specific examples where you've handled sensitive situations or provided excellent service. This will highlight your ability to instil confidence in patients and relatives.
✨Brush Up on Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Take some time to review common terms related to maternity services. This will not only help you in the interview but also in your day-to-day tasks if you land the job.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility and the ability to work across different areas. Be ready to share examples of how you've adapted to changing circumstances in previous roles. Emphasising your teamwork skills will also show that you can collaborate effectively with midwives and clinicians.
