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- Tasks: Welcome patients and manage appointments in a busy healthcare setting.
- Company: Join the Royal United Hospitals Bath NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy a supportive work environment, wellness programmes, and opportunities for career growth.
- Why this job: Be part of a compassionate team making a real difference in people's lives.
- Qualifications: No specific experience required; just bring your enthusiasm and a professional attitude.
- Other info: Flexible working hours available; perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Receptionist – Rheumatology OPD role at Royal United Hospitals Bath NHS Foundation Trust
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Join to apply for the Receptionist – Rheumatology OPD role at Royal United Hospitals Bath NHS Foundation Trust
Job Overview
We are looking for a highly motivated and enthusiastic individual with excellent customer service and communication skills to join our busy and friendly Rheumatology Access Booking and Choice team which is based in the RNHRD and Brownsword Therapies Centre.
Job Overview
We are looking for a highly motivated and enthusiastic individual with excellent customer service and communication skills to join our busy and friendly Rheumatology Access Booking and Choice team which is based in the RNHRD and Brownsword Therapies Centre.
You will work closely with the administrative and clinical team, supporting the work of the dept in the provision of an efficient and effective reception and follow up booking service.
Prospective candidates should possess a proffessional attitude to their work and have the ability to work flexibly in a busy environment.
Main duties of the job
To receive patients and relatives at reception in a friendly and courteous manner.
To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
To maintain patient details / appointments accurately on the patient administration system and add patients to follow up waiting list. This will include the registration of patient referral letters and statusing of clinics.
To book follow up outpatient appointments and ensure that all patients are advised of their appointments with reasonable notice.
To cancel and rebook follow up patients as needed.
To monitor and action the department’s generic email inbox.
To ensure that patient confidentiality is observed and adhered to at all times whether in person or on the telephone.
To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for patients.
Be aware of and adhere to national waiting time’s targets when scheduling patient appointments.
To carry out other clerical duties as required, this will include opening and sorting of post.
To signpost patients to PALS and the Trust’s Complaints procedure when necessary.
To deal with enquiries regarding outpatient appointments from patients, staff and GP surgeries.
To provide administrative support for the department as required and undertake any additional duties as requested by senior management.
Participate in mandatory training and induction programmes.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Essential
Essential criteria
- Administrative experience
- Ability to work within a team environment and be flexible within a multi – task role
Interview
Desirable criteria
- Previous experience of working in a healthcare environment
- Knowledge of the Millennium Computer system
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job Description and Person Specification (PDF, 376.4KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Jayne Down Job title Out Patients Manager Email address jaynedown@nhs.net Telephone number 01225 821646
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Hospitals and Health Care
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Receptionist - Rheumatology OPD employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Rheumatology OPD
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a healthcare setting. Understanding the nuances of patient interaction and appointment management will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled difficult situations or provided exceptional service in previous roles. This will show that you can maintain professionalism under pressure.
✨Tip Number 3
Research Royal United Hospitals Bath NHS Foundation Trust and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the trust if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Receptionist - Rheumatology OPD
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous administrative or customer service experience you have, especially in a healthcare setting. Use specific examples to demonstrate your ability to handle tasks like managing patient appointments and maintaining confidentiality.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to illustrate your verbal and written communication skills in your application. Mention any experience dealing with patients or working in a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to create a welcoming environment for patients and their families.
✨Familiarise Yourself with Healthcare Terminology
Understanding basic healthcare terminology can give you an edge. Brush up on common terms related to rheumatology and patient administration systems. This knowledge will help you communicate effectively with both patients and medical staff.
✨Demonstrate Flexibility and Teamwork
The role requires working closely with various teams. Be ready to discuss how you've successfully collaborated with others in previous roles and how you adapt to changing priorities in a busy environment.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the organisation. Ask about team dynamics, training opportunities, or how they support staff wellbeing. This not only helps you gauge if it's the right fit but also leaves a positive impression.
