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- Tasks: Join our Emergency Department as a receptionist, handling patient queries and providing vital support.
- Company: Royal United Hospitals Bath NHS Foundation Trust is dedicated to exceptional, person-centred care.
- Benefits: Enjoy flexible part-time hours, a supportive team, and a focus on staff wellbeing.
- Why this job: Experience a dynamic work environment with opportunities for personal growth and community impact.
- Qualifications: No specific qualifications required, just a willingness to learn and support others.
- Other info: This role requires the right to work in the UK; sponsorship is not available.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking for shift work with a challenge, excellent learning opportunities, and no two days the same? Then come and join The Emergency Department Reception Team.
About the Role
The Emergency Department has a busy 24-hour reception area, dealing with patients arriving at the hospital via GP surgeries, ambulance, or self-referral. The department operates 24/7, including bank holidays, and requires staff to support these service hours.
We currently have a part-time receptionist vacancy within a supportive environment alongside an enthusiastic team of receptionists and medical staff.
Requirements
- Current right to work in the UK (no sponsorship available).
- Ability to undertake the role without visa sponsorship, as per UK immigration rules.
Key Responsibilities
- Provide efficient administration and reception services to support the Emergency Department\’s clinical teams.
- Deliver front-of-house services to patients and relatives professionally and confidentially.
- Handle all telephone and email queries related to the Emergency Department.
- Book and direct patients, perform basic triage considering the severity of complaints, and notify clinical staff of arrivals as needed.
- Show empathy when dealing with sensitive situations involving patients\’ families or health conditions.
- Perform clerical duties independently, prioritising workload using established procedures, and seek support when necessary.
Our Values and Benefits
At RUH, we are dedicated to putting people at the heart of everything we do, fostering a compassionate, inclusive environment, and supporting staff wellbeing. We celebrate diversity, promote kindness, and encourage professional growth.
We offer a holistic wellbeing programme, including physical, emotional, spiritual, and financial support, and amenities like a staff pool. Discover more about living and working in Bath, our staff benefits, and our healthcare innovations.
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Receptionist - Emergency Department employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Emergency Department
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in an emergency department. Understanding the fast-paced environment and the need for empathy when dealing with sensitive situations will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in a clerical or healthcare setting, especially if it involves handling sensitive information. This will demonstrate your ability to manage the responsibilities of the role effectively.
✨Tip Number 3
Prepare to discuss how you handle stressful situations and prioritise tasks. The ability to multitask and remain calm under pressure is crucial in an emergency department, so be ready with examples from your past experiences.
✨Tip Number 4
Research Royal United Hospitals Bath NHS Foundation Trust and their values. Showing that you align with their commitment to compassionate care and teamwork can make a positive impression during your application process.
We think you need these skills to ace Receptionist - Emergency Department
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist position in the Emergency Department. Tailor your application to highlight relevant skills and experiences that match these requirements.
Highlight Relevant Experience: If you have previous experience in a clerical or reception role, especially in a healthcare setting, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to handle sensitive situations and manage multiple tasks.
Showcase Your Skills: The role requires strong communication skills and the ability to maintain confidentiality. Include examples in your application that showcase your interpersonal skills and your understanding of confidentiality in a healthcare environment.
Personalise Your Application: Address your cover letter to the hiring manager, if possible, and express your enthusiasm for the role and the organisation. Mention why you want to work at Royal United Hospitals Bath NHS Foundation Trust and how you align with their values.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Show Your Empathy Skills
As a receptionist in the Emergency Department, you'll encounter patients and families in distressing situations. Be prepared to demonstrate your ability to handle sensitive conversations with empathy and professionalism during the interview.
✨Highlight Your Multitasking Abilities
The role requires managing multiple tasks simultaneously, often under pressure. Share examples from your past experiences where you successfully juggled various responsibilities while maintaining a calm and organised approach.
✨Familiarise Yourself with Confidentiality Protocols
Understanding the importance of confidentiality is crucial in a healthcare setting. Be ready to discuss how you would ensure patient privacy and handle sensitive information appropriately.
✨Research the Organisation's Values
Royal United Hospitals Bath NHS Foundation Trust values compassion, inclusivity, and teamwork. Familiarise yourself with these values and think about how your personal values align with them, as this will show your commitment to their mission.
