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- Tasks: Coordinate patient bookings and provide administrative support in a fast-paced Breast Unit.
- Company: Join the RUH, a compassionate organisation dedicated to exceptional patient care and staff wellbeing.
- Benefits: Enjoy a supportive work environment, staff wellbeing programmes, and opportunities for career development.
- Why this job: Make a real difference in patients' lives while working in a friendly and inclusive team.
- Qualifications: GCSE/O level or equivalent experience; customer service background preferred.
- Other info: Full-time role with potential part-time options; on-site position only.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
Do you want to take up an exciting opportunity to join our administrative team in the Breast Unit?
We are looking for a new Booking Co-ordinator to join our well established team.
If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills with clinicians and patients to ensure that patients receive their treatment within our target times.
There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour!
This is a full time post @ 37.5 hours – our hours are 9-5. Part time hours will also be considered.
If You Are Interested Please Contact
Holly Wheeler, Specialty Manager on 07432000539 or email holly.wheeler@nhs.net
PLEASE NOTE – THIS ROLE IS BASED ON SITE AND WE CANNOT OFFER ANY REMOTE WORKING
Main duties of the job
- To provide a full and comprehensive administrative service to the breast unit to ensure all patients are booked within national guidelines and in accordance with the Trust’s Patient Access Policy.
- To act on own initiative with an aptitude for problem solving.
- To escalate breaches to line manager and liaise with nursing and consultant teams to make best use of clinic space and ensure patients are seen in a timely manner.
- To answer the phones and greet patients as they enter the unit, ensuring attention to detail when taking personal details and checking these against the system.
- A friendly and polite manner
- Answering email queries from patients and GPs etc.
- Keeping accurate and uptodate records
See JD and person spec attached for a more detailed outline of this role.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications & Training
Essential criteria
- Educated to GCSE/O level or equivalent work experience.
Knowledge and Experience
Essential criteria
- Experience working in a customer/patient focused environment.
- Understanding of the importance of maintaining confidentiality.
Specific Skills
Essential criteria
- Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers.
- Effective decision making skills to process a range of information (some of it conflicting) and to decide on the most appropriate course of action.
- Excellent organisational skills.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
- Patient Pathway Coordinator 2025 (PDF, 526.4KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Holly Wheeler Job title Specialty Manager Email address holly.wheeler@nhs.net Telephone number 07432000539 #J-18808-Ljbffr
Patient Pathway Co-ordinator - Breast Unit employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Co-ordinator - Breast Unit
✨Tip Number 1
Familiarise yourself with the specific challenges faced in a Breast Unit. Understanding the unique patient pathways and treatment timelines can help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of interactions you'll have with patients and clinicians.
✨Tip Number 3
Network with current or former employees of the RUH or similar healthcare settings. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 4
Research the latest developments in patient care within oncology, particularly breast cancer. Being knowledgeable about current practices can set you apart as a candidate who is genuinely interested in the role and the field.
We think you need these skills to ace Patient Pathway Co-ordinator - Breast Unit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or patient-focused roles. Emphasise skills such as organisation, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your calm and empathetic nature. Mention specific examples of how you've successfully handled difficult situations or provided excellent service to patients.
Highlight Relevant Skills: In your application, clearly outline your skills in decision-making and maintaining confidentiality. Use bullet points to make these stand out, as they are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this position.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Show Your Empathy
As a Patient Pathway Co-ordinator, you'll be interacting with patients regularly. Make sure to demonstrate your calm and empathetic nature during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Your Organisational Skills
This role requires excellent organisational skills. Be prepared to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Use specific examples from your previous experience to illustrate your abilities.
✨Demonstrate Problem-Solving Abilities
The job involves acting on your initiative and solving problems as they arise. Think of instances where you've successfully navigated challenges or conflicts, particularly in a customer or patient-focused setting, and be ready to share these stories.
✨Prepare for Role-Play Scenarios
You may be asked to role-play scenarios involving difficult callers or distressed patients. Practice staying calm and professional while addressing their concerns. This will showcase your polite telephone manner and ability to handle challenging situations effectively.
