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- Tasks: Support Pain Services with admin tasks, patient bookings, and communication.
- Company: Royal United Hospitals Bath, dedicated to exceptional patient care.
- Benefits: Holistic wellbeing support, career development, and a compassionate work environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience preferred; strong communication and organisation skills essential.
- Other info: Dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
2 days ago Be among the first 25 applicants
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Overview
A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services. The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and you will need to be flexible, adaptable and able to work using initiative.
Main duties / Responsibilities
- Provide administrative support to the Pain Specialty, including responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard.
- Register all patients on the Millennium system in a timely manner.
- Maintain accurate records to track patient pathways within the 18 week breach period.
- Order items via the UNIT 4 purchasing system (stationery, equipment, courses, travel, accommodation, invoicing for private patients) and handle other requests as required.
- Maintain records of the Pain Specialty activity data.
- Attend and participate in meetings across the Specialty, taking minutes where directed by the Line Manager.
- Provide administration cover across the Specialty/Directorate as directed.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment with staff networks and opportunities to listen and learn. We value diversity, champion kindness and civility, and believe that diversity makes us stronger.
A culture of learning, developing and innovating runs throughout the organisation. We support you to thrive and develop your career. We prioritise staff wellbeing with a holistic programme of support.
For more about living and working in Bath, our staff benefits, and our approach to healthcare with the Dyson Cancer Centre and our research priorities, please explore further information on the vacancy page.
Person specification & Qualifications
Qualifications
- Excellent standard of English
Knowledge
- 1 year customer service/administration experience (essential)
- Previous healthcare administration experience (desirable)
- Experience of Word, Excel and clinical administrative systems (essential)
Notes
Please note: Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship should review eligibility criteria on GOV.UK before applying.
Applicant requirements
The postholder will have access to vulnerable people in the course of their duties, and this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure to the DBS may be necessary to check for any previous criminal convictions.
Additional information
Application numbers: This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download include:
- Pain Administrator JD (PDF, 296.9KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact: Tim Lane, Administration Manager, tim.lane@nhs.net, 01225 821411
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Health Care Provider
- Industries: Hospitals and Health Care
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Pain Specialty Administrator employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pain Specialty Administrator
✨Tip Number 1
Get to know the Pain Services team! Reach out on LinkedIn or through professional networks. A friendly chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. We recommend using the STAR method to structure your answers – it’s a great way to showcase your skills!
✨Tip Number 3
Show off your organisational skills during the interview. Bring a planner or a digital device to demonstrate how you manage tasks and appointments effectively. It’s all about making a good impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources to help you prepare for the role.
We think you need these skills to ace Pain Specialty Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Pain Specialty Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction, be sure to showcase your excellent communication abilities in your written application. Use clear and concise language to demonstrate your knack for effective communication.
Highlight Relevant Experience: Even if you don’t have direct healthcare administration experience, any customer service or administrative roles you've held can be relevant. We love seeing how your past experiences can contribute to our dynamic environment!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being considered. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Pain Specialty Administrator. Familiarise yourself with the key responsibilities like booking appointments and processing referrals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Whether it’s handling enquiries or liaising with clinicians, having specific stories ready will demonstrate your capability.
✨Be Organised and Adaptable
The job requires strong organisational skills and the ability to adapt to a fast-paced environment. Think of times when you successfully managed multiple tasks or adapted to sudden changes. Sharing these experiences will highlight your suitability for the dynamic nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
