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For Companies At a Glance
- Tasks: Support patients by managing their hospital journey and handling administrative tasks.
- Company: Join the Royal United Hospitals Bath NHS Foundation Trust, a top-rated hospital in the UK.
- Benefits: Enjoy flexible working hours, remote options, and a supportive wellbeing programme.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: GCSEs in English and Maths required; typing skills are a plus.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
Do you have a great eye for detail and want to support patients with their journey through our hospital? If so then we would love to talk to you.
We are looking for someone who can proof-read and edit clinical correspondence, supporting our outstanding General Surgery clinicians to provide the best possible outcomes for our patients. You will be the first point of contact for patients so need to have a calm and empathetic nature and be able to use initiative to deal with any queries from either patients or the clinical teams. In addition you will learn about the pathways for both routine elective patients and cancer patients and understand where patients are in their journey, ensuring any diagnostic tests are ordered and liaising with the consultants to ensure that they are aware of results, minimising delays to patients being given their results. It is a busy department where there is always something new to learn. We can promise you will never be bored!
This is a full time post working 37.5 hours, some of which can be worked remotely. However we would consider a job share.
Main duties of the job
- Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters.
- Liaising with Nurses, Doctors and other members of the multidisciplinary team including Inpatient / Outpatient Bookings teams to provide a quality service for the patients.
- Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
- To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
- To deal with incoming correspondence, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please see the attached full job description and person specification for more information and details.
Person specification
Qualifications
Essential criteria
- Educated to GCSE, O’ Level or CSE Equivalent in English and Maths
Desirable criteria
- Typing qualification or experience
Knowledge
Essential criteria
- Demonstrable experience and knowledge of office and administrative processes
Desirable criteria
- An understanding of RTT
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
- Job Description (PDF, 248.4KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Laura Edgell
Job title Performance & Operations Manager
Email address laurajayne.edgell@nhs.net
#J-18808-Ljbffr
Medical Secretary/Patient Pathway Coordinator employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary/Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the specific patient pathways relevant to the role. Understanding the processes for both routine elective patients and cancer patients will show your initiative and readiness to support the clinical teams effectively.
✨Tip Number 2
Demonstrate your communication skills by preparing to discuss how you would handle various patient queries. Being able to articulate your approach to patient interactions can set you apart during any informal discussions or interviews.
✨Tip Number 3
Network with current or former employees of Royal United Hospitals Bath NHS Foundation Trust. They can provide valuable insights into the department's culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your attention to detail by preparing examples of how you've successfully managed administrative tasks in the past. This could include experiences where you proofread documents or coordinated schedules, as these are key aspects of the role.
We think you need these skills to ace Medical Secretary/Patient Pathway Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical administration and patient coordination. Emphasise skills like attention to detail, communication, and teamwork, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting patients and your understanding of the healthcare environment. Mention specific experiences that demonstrate your ability to handle administrative tasks and liaise with clinical teams.
Highlight Relevant Qualifications: Clearly list any qualifications or certifications related to medical administration, such as typing qualifications or experience with office processes. This will help you stand out as a suitable candidate.
Showcase Soft Skills: In your application, emphasise soft skills like empathy, initiative, and problem-solving. These traits are essential for dealing with patient queries and ensuring smooth communication within the multidisciplinary team.
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Show Your Attention to Detail
As a Medical Secretary/Patient Pathway Coordinator, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you successfully proofread documents or managed complex information accurately.
✨Demonstrate Empathy and Communication Skills
Since you'll be the first point of contact for patients, it's important to showcase your calm and empathetic nature. Think of scenarios where you've effectively communicated with others, especially in stressful situations, and be ready to share those stories.
✨Familiarise Yourself with Patient Pathways
Understanding patient pathways, especially for elective and cancer patients, will be beneficial. Research common processes and be prepared to discuss how you would ensure timely communication and coordination between patients and clinical teams.
✨Highlight Your Teamwork Experience
This role requires collaboration with various healthcare professionals. Prepare to talk about your experience working in teams, how you contribute to a positive team environment, and any specific instances where teamwork led to improved patient care.
