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- Tasks: Deliver exceptional IT support and ensure seamless user experiences in a medical environment.
- Company: Join a top-rated hospital known for its compassionate and inclusive culture.
- Benefits: Enjoy a supportive work environment, wellbeing programmes, and career development opportunities.
- Why this job: Make a real difference in patient care while developing your IT skills.
- Qualifications: Customer-focused attitude and basic IT support knowledge.
- Other info: Be part of a dynamic team that values diversity and kindness.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional IT support and ensuring seamless user experiences in a Medical environment?
We are looking for a proactive and customer-focused Service Desk Analyst to join our strong IT team. In this role, you will be the first point of contact for technical issues, providing timely and effective support to end-users across the organisation and manage a multi-factor hardware selection of our estate.
Key responsibilities include:
- Acting as ambassadors for the Information Services department, communicating effectively and clearly; in a polite and courteous manner, providing an excellent \’front of house\’ function for the department, always dealing with sensitive or confidential information appropriately.
- Providing first- and second-line IT technical assistance, training and advice on the operational support of PCs, Printers and other associated hardware, either in person, by telephone, by email or via remote control.
- Providing first- and second-line support for a range of software centred around but not limited to the Microsoft platform, a variety of mobile devices and NHS digital solutions.
- Acting in an advisory capacity to Trust IT users, dealing with a wide range of unexpected and unplanned incidents and problems determining a course of action or a response to reported issues as they happen.
- Working with the Trust Smart Card Estate and assisting users with their implementation
Working for our organisation, At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment and value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
We value staff wellbeing, with a well-established programme of support and believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.
We are committed to supporting you and hope you want to join our team.
We are an equal opportunities employer and welcome applications from all sections of the community.
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IT Service Desk Junior Analyst employer: Royal United Hospitals Bath NHS Foundation Trust
Contact Detail:
Royal United Hospitals Bath NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Junior Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the RUH or similar organisations on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky situations, especially in a medical environment. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond to help users. It’s all about that proactive attitude we love to see.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team.
We think you need these skills to ace IT Service Desk Junior Analyst
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for IT support! In your application, mention any experiences or projects that highlight your commitment to delivering exceptional user experiences, especially in a medical environment.
Be Clear and Courteous: Since communication is key in this role, make sure your written application reflects your ability to communicate effectively. Use polite language and structure your thoughts clearly to demonstrate your professionalism.
Highlight Relevant Skills: We want to know about your technical skills! Make sure to include any experience with PCs, printers, and software, particularly within the Microsoft platform. Tailor your application to showcase how your skills align with our needs.
Apply Through Our Website: To make things easier for both of us, please apply through our website. This way, we can ensure your application gets to the right place and you can stay updated on your progress!
How to prepare for a job interview at Royal United Hospitals Bath NHS Foundation Trust
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, printers, and the Microsoft platform. Be ready to discuss common issues and how you would resolve them, as this will show your proactive approach to IT support.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for users, highlight your experience in providing excellent customer service. Prepare examples of how you've handled difficult situations or provided support in a polite and courteous manner.
✨Understand the Medical Environment
Familiarise yourself with the unique challenges of providing IT support in a medical setting. This could include understanding confidentiality and the importance of timely responses, which are crucial in healthcare.
✨Emphasise Teamwork and Inclusivity
The organisation values teamwork and diversity, so be prepared to discuss how you work well in a team and respect different perspectives. Share experiences that demonstrate your commitment to creating an inclusive environment.
